Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
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Ericka Power

Summary

Customer Service Representative known for delivering outstanding support and effectively resolving customer inquiries. Proficient in communication and problem-solving, with a proven track record of enhancing customer satisfaction and loyalty through attentive service. A strong commitment to team performance is demonstrated by sharing insights and best practices in customer service operations. Career focus includes further developing customer engagement strategies to drive excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Representative

ResultsCX
Fort Lauderdale
01.2023 - 12.2024
  • Handled incoming calls maintaining utmost professionalism.
  • Delivered knowledgeable assistance, enhancing customer contentment by addressing concerns.
  • Ensured clarity and resolution through active engagement.

College Student

Institute of Medical and Business Careers
Philadelphia
04.2022 - 04.2023
  • Graduated with a 4.0 GPA in Medical Billing and Coding from NRCCS.
  • Developed expertise in platforms utilized for digital coursework.

Certified Shift Manager

Mcdonald's
Gadsden
12.2016 - 03.2022
  • Guided new team members to enhance overall productivity.
  • Logged employee working hours for efficient payroll processing.
  • Initiated quality checks throughout all phases of development.

Cashier

Walmart
Gadsden
11.2020 - 04.2021
  • Ensured accuracy in cash handling.
  • Gained understanding of diverse responsibilities and assisted in crucial moments.
  • Fostered customer rapport to enhance loyalty.

Certified Nursing Assistant

Cherokee County Health and Rehab
Centre
08.2015 - 04.2016
  • Maintained patient stability by checking vital signs, weight, and quality of life.
  • Completed daily living activities for patients with limited mobility
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction

Education

Diploma - Medical Insurance Billing and Coding

Institute of Medical and Business Careers
Pittsburgh, PA
04.2023

Skills

  • Computer proficiency
  • Effective time management
  • Strong focus on accuracy
  • Relationship building
  • Strong organizational skills
  • Healthcare coding proficiency
  • Medical Billing
  • Understanding of medical vocabulary
  • Proficient in EMR software
  • CPT coding proficiency
  • ICD-10 coding proficiency
  • Attention to detail in medical records
  • Direct assistance to patients
  • Comprehensive anatomy understanding
  • Service excellence
  • Transaction processing
  • Reliable cash transaction handling
  • Proficient in phone communication
  • Attentive communication
  • Effective troubleshooting skills
  • Detail-oriented
  • CRM proficiency
  • Critical thinking skills
  • Effective verbal and written communication
  • Effective multitasking

Certification

  • NRCCS, 06/01/23, 05/31/24, Nationally Registered Certified Coding Specialist
  • Driver's License

Awards

  • Dean's List, 04/01/23, I received Dean's List with Honors award every 6 weeks dating back from April 2022 - April 2023.
  • 4.0 GPA, 04/01/23

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Call Center Representative

ResultsCX
01.2023 - 12.2024

College Student

Institute of Medical and Business Careers
04.2022 - 04.2023

Cashier

Walmart
11.2020 - 04.2021

Certified Shift Manager

Mcdonald's
12.2016 - 03.2022

Certified Nursing Assistant

Cherokee County Health and Rehab
08.2015 - 04.2016

Diploma - Medical Insurance Billing and Coding

Institute of Medical and Business Careers

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