ANDREA PERHAY
Saint Clair Shores,MI
Summary
Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
24
24
years of professional experience
Work History
Medical Scheduler/Receptionist/Call Center
Great Lakes Foot & Ankle Institute, PC
08.2021 - Current
- Answer all inbound communication with patients via phone, email, fax, or social media Schedule appointments, update demographics, update billing information Outbound dial on potential leads, cancellations, no-shows etc
- Optimize patients' satisfaction, provider time, and treatment room utilization
- Collect patient payments over the phone Cross train as a receptionist.
Patient Access Representative III
McClaren Macomb
03.2019 - 12.2021
- As a Patient Access Representative, I serve as the first point of contact in the ER where my 20 plus years in customer services has served me very well
- The years I've served in customer services along with the 2 years' experience I have as an access representative helps me to obtain patients chief complaints as well as getting there demographic and insurance information.
Location Hiring Representative
Kroger
06.2016 - 12.2018
- My responsibilities as a Location Hiring Representative are to look over resumes, interview potential candidates for employment, and organize and host orientation classes
- Upon completion of class I present employees with their name badges and employee ID number as well as their uniforms.
Assistant Customer Services Manager
Kroger
01.2005 - 06.2016
- As an assistant Customer Services Manager, I'd provide excellent customer services while assisting with bill pay, western union, money orders and refunds as well as customer complaints
- The front-end supervisor gave me the task of training the front-end staff to deliver a high standard of customer services which we delivered by raising our OSAT scores by 15%
Cashier
Kroger
06.2000 - 01.2005
- Greeting customers with a smile while operating cash registers where I'd process customer's payment accurately and efficiently.
Education
Associate in Applied Science - Health Information Technology
Macomb Community College
Warren, MI05.2012
Skills
- Customer service
- Typing
- Communication skills
- Organizational skills
- Microsoft Office
- Computer skills
- Customer Service
- Medical Records Maintenance
- Computer Proficiency
- Schedule Management
- Cash Handling
- Medical Terminology
- Calendar and Appointment Management
- Patient Billing
- CPT Coding
- Data entry proficiency
- Patient Scheduling
- HIPAA Compliance
- Data Entry
- EHR Software
Timeline
Medical Scheduler/Receptionist/Call Center
Great Lakes Foot & Ankle Institute, PC
08.2021 - Current
Patient Access Representative III
McClaren Macomb
03.2019 - 12.2021
Location Hiring Representative
Kroger
06.2016 - 12.2018
Assistant Customer Services Manager
Kroger
01.2005 - 06.2016
Cashier
Kroger
06.2000 - 01.2005
Associate in Applied Science - Health Information Technology
Macomb Community College
Similar Profiles
Teresa RussoTeresa Russo
Call Center Representative at Great Lakes Foot And AnkleCall Center Representative at Great Lakes Foot And Ankle
FAITH GILLFAITH GILL
Medical Assistant at Weil Foot and Ankle InstituteMedical Assistant at Weil Foot and Ankle Institute
Camila MaldonadoCamila Maldonado
Medical Assistant at Orthoarizona Foot And Ankle InstituteMedical Assistant at Orthoarizona Foot And Ankle Institute