TANAIRYS GOMEZ
Staten Island
Summary
Bilingual Medical Receptionist with a strong track record of enhancing patient satisfaction and streamlining office operations. Proficient in insurance verification and appointment management, ensuring compliance with HIPAA regulations and maintaining accurate patient records. Recognized for exceptional customer service and multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Medical Receptionist / Call Center
Metropolitan Dermatology
West New York
04.2021 - Current
- Greet and register patients while maintaining a professional and welcoming environment.
- Answer and route multi-line phone calls efficiently.
- Verify insurance eligibility and collect co-pays and payments.
- Assist patients and families with scheduling and front desk support.
- Maintain accurate patient records through scanning, faxing, and filing.
- Coordinate with clinical staff to support smooth office operations.
Medical Receptionist
Island Kids Pediatrics
Staten Island
09.2020 - 12.2020
- Managed patient check-in and check-out processes.
- Verified insurance information and processed patient payments.
- Scheduled appointments and handled incoming calls.
- Maintained organized patient documentation and records.
Medical Receptionist
Richmond Internal
Staten Island
11.2019 - 09.2020
- Updated patient records and verified demographic information.
- Scheduled appointments and maintained provider calendars.
- Collected co-payments and processed payment postings.
- Provided professional customer service in a fast-paced medical office.
Customer Service Associate
Walgreens
Staten Island
11.2019 - 03.2020
- Assisted customers with product selections and service inquiries to enhance shopping experience.
- Operated cash register while organizing inventory for efficient customer service.
- Provided photo services, including passport photos and poster printing, ensuring high-quality results for customers.
Education
High School Diploma -
Ralph R. McKee Career & Technical High School
Staten Island, NY08-2012
Skills
- Insurance Verification
- Medical Terminology
- EMR Systems
- HIPAA Compliance
- Appointment scheduling
- Data Entry
- Microsoft Office
- Customer Service
- Problem Solving
- Bilingual: English & Spanish
Timeline
Medical Receptionist / Call Center
Metropolitan Dermatology
04.2021 - Current
Medical Receptionist
Island Kids Pediatrics
09.2020 - 12.2020
Medical Receptionist
Richmond Internal
11.2019 - 09.2020
Customer Service Associate
Walgreens
11.2019 - 03.2020
High School Diploma -
Ralph R. McKee Career & Technical High School