Monique Hicks
Milton,FL
Summary
Would like to obtain a career opportunity with a organization, contributing my professional skills, including my dependability, trustworthiness and loyalty.
Overview
11
11
years of professional experience
Work History
Medical Office Receptionist/Call Center Representative
West Dermatology
08.2016 - Current
- Assisted with check-in, check-out procedures for all incoming, outgoing patients.
- Managed daily operations of front desk including cash handling activities when necessary.
- Scheduled patient appointments, collected co-pays and verified insurance coverage.
- Answered multi-line phone system; directed calls accordingly to appropriate personnel or department.
- Informed patients of financial responsibilities prior to rendering services.
- Assisted with 90 to 100 calls per day
- Assisted with various administrative duties such as photocopying, faxing documents, ordering supplies.
Front Office and Receptionist
Dr. Alicja Steiner MD: Pain Management
01.2015 - 01.2016
- Greeted patients and provided them with assistance with checking in and out while verifying insurances before every visit and prepare charts.
- Answered incoming calls, took messages, and transferred calls to appropriate departments
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
Education
College -
Cuyamaca College
Rancho San Diego, CA01.2011
High School -
Granite Hills High School
El Cajon, CA01.2010
Skills
- Patient scheduling
- Insurance verification
- Multi-line phone management
- Co-payment collection
- Electronic health records
- Customer service
References
- Shelly Rampersaud, (917) 684-7239
- Estephania Abarca, (619) 913-6489
- Roxanne Hammer, (480) 310-5151
Timeline
Medical Office Receptionist/Call Center Representative
West Dermatology
08.2016 - Current
Front Office and Receptionist
Dr. Alicja Steiner MD: Pain Management
01.2015 - 01.2016
College -
Cuyamaca College
High School -
Granite Hills High School
Similar Profiles
Mailie TatumMailie Tatum
Shadowing Student at West DermatologyShadowing Student at West Dermatology
Cecilia LaraCecilia Lara
Medical Front Office Receptionist at West DermatologyMedical Front Office Receptionist at West Dermatology
Jessica LizamaJessica Lizama
Front Desk Coordinator/Medical Assistant at West DermatologyFront Desk Coordinator/Medical Assistant at West Dermatology
Michele MorrisMichele Morris
Office Manager at Granny NANNIESOffice Manager at Granny NANNIES
Mariano IrizaMariano Iriza
Guest Advocate at Chick-fil-AGuest Advocate at Chick-fil-A