Open To Work
Diane F Novak
OSF HealthCare
Dixon,IL
Work Preference
Job Search Status:
Open to work
Desired Job Title
Bank TellerMedical Office ReceptionistMedical Office SecretaryLead Bank Teller
Work Type
Full Time
Location Preference
On-Site
Location:
Dixon, ILSterling, ILRock Falls, ILOregon, IL
Open to relocation:
No
Minimum Desired Compensation
$21/hr
Important To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k match
12
Years of experience
Professional banking leader skilled in overseeing teller operations and ensuring exceptional customer service. Proven ability to foster team collaboration, adapt to changing needs, and drive results. Strong skills in cash management, transaction accuracy, and regulatory compliance. Reliable and focused, capable of maintaining high standards in fast-paced environment.
Work History
Front Office Medical Assistant/Call Center Represe
10 Months- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Verified patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations.
- Provided accurate documentation of patient interactions in electronic health record system.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Facilitated communication between patients and healthcare providers, enhancing service delivery
- Answered phone calls and messages for all primary care physician medical facilities, scheduling appointments, and handling patient inquiries.
- Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
Parental Caregiver
5 Years 5 Months- Caregiver for my mother until she passed
- On-site
Research Specialist
8 Months- Conducted thorough verification of employment, addresses, and personal information for clients, ensuring data accuracy.
- Researched specific information to assist clients in locating individuals, enhancing client satisfaction and trust.
- Streamlined communication processes by efficiently sending verified information to clients, improving response times., Online Research, Analytical Skills and +2 skills
- Full-time
- On-site
Teller Supervisor
2 Years 2 Months- Supervised a team of tellers at Sterling Federal Bank, ensuring efficient operations and exceptional service.
- Managed vault balancing and cash ordering, maintaining accuracy and security of funds.
- Developed weekly teller schedules, optimizing staff allocation to enhance productivity.
- Reconciled overages and shortages, implementing solutions that reduced discrepancies by 15%.Analytical Skills, Balance vaults and +5 skills
- Full-time
- On-site
- Coordinated scheduling and staffing to optimize teller performance during peak hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Conducted thorough audits of teller drawers and vaults, ensuring accuracy and adherence to compliance standards.
- Monitored cash flow and reconciled discrepancies to maintain accuracy in branch transactions.
- Conducted regular performance evaluations for teller staff, identifying areas for improvement.
- Referred customers to other banking departments for specialized services.
- Increased team productivity with regular coaching and performance feedback sessions.
- Fostered culture of excellence, setting clear expectations and providing support for team development.
- Monitored cash levels and managed orders for currency and coins to ensure branch could meet daily customer demands.
Bank Teller
1 Year 11 Months- Processed account deposits and withdrawals efficiently, ensuring customer satisfaction and accuracy.
- Managed daily balancing of the cash drawer, maintaining a discrepancy-free record.
- Assisted customers with account issues, providing tailored solutions to enhance their banking experience.
- Utilized a balancing machine for daily teller activity, streamlining operations and improving efficiency
- On-site
- Assisted customers in account inquiries, providing clear information on services and products.
- Maintained cash drawer integrity through meticulous balancing and reconciliation at day's end.
- Trained new tellers on operational procedures, enhancing team knowledge and efficiency.
- Resolved customer issues promptly, improving satisfaction and fostering trust in banking services.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Reconciled cash drawer and resolved discrepancies.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Maintained accurate records of customer transactions in line with bank procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
- Dental Assistant/Office Management
- Account Management and Data Entry
- GPA: 4.0
Timeline
Front Office Medical Assistant/Call Center Represe
OSF HealthCare
11.2025 - CurrentRead More
Parental Caregiver
01.2020 - 06.2025Read More
Research Specialist
VeriFacts, LLC
05.2019 - 01.2020Read More
Teller Supervisor
Sterling Federal Bank
03.2017 - 05.2019Read More
Bank Teller
Community State Bank of Rock Falls
03.2015 - 02.2017Read More
Rock River Educational Training/Rock Calley College
from Dental Assistant/Office Management
Read More
Skills
Professionalism and courtesy
Money handling
Deposit and withdrawal management
Cash counting
Customer relationship development
Transaction processing
Listening and comprehension
Data entry efficiency
Customer needs assessment
Regulatory compliance
Balance transfers
Fraud detection
Account updating
Transaction processing accuracy
Currency packaging
Teller support
Data inputting
Multitasking and organization
Clear communication
Team collaboration
Confidentiality awareness
Money orders
Transaction reconciliation
Strong work ethic
Excellent time management skills
Cash handling and management
Cash drawer balancing
Exceptional customer service
MS office proficient
New teller training
HIPAA regulations
Patient confidentiality
Patient scheduling
Appointment management
Medical office software
Patient care
HIPAA compliance
Front desk management
Medical terminology
Patient demographics
Appointment scheduling
Schedule management
Reception management
Appointment coordination
Patient relations
Data confidentiality
Patient screening
Multi-line telephone management
Patient assessments and care
Tact and diplomacy
Medical terminologies
Medical records confidentiality
Teamwork
Teamwork and collaboration
Problem-solving abilities
Excellent communication
Critical thinking
Organizational skills