Anthony Johnson
Pittsburg,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Patient Call Center Representative/Front Office Medical Assistant
John Muir Health, Concord Medical Center
Concord , CA
2023.02 - Current
- Greeted and checked in patients, collected necessary paperwork, and updated patient information.
- Verified insurance coverage and obtained authorizations for services.
- Answered phone calls, responded to inquiries, scheduled appointments, and managed calendars.
- Collected co-pays and payments from patients.
- Provided back office assistance when needed.
Customer Service Representative
Blessed Hands Catering
Oakland , CA
2016.01 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Schedule meetings and appointments.
- Sorted incoming mail.
- Assisted on the back end.
Screener
John Muir Health, Behavioral Health
Concord , CA
2022.02 - 2023.02
- Upheld strong customer service standards while completing screenings.
- Searched individuals and baggage for weapons and other prohibited items.
- Completed routine and incident-related documentation.
- Maintained cleanliness through my surrounding areas.
- Assisted patients, guest, and staff in and out of the facility.
- Checked temperatures, provided
- Directed all incoming phone calls to the appropriate department.
Forklift Operator
DHL Supply Chain
Livermore , CA
2020.08 - 2022.02
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Transported material to correct locations and documented inventory changes.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Picked and palletized orders to build delivery loads.
Warehouse Worker
Tire Warehouse Of Union Street
Union City , CA
2019.01 - 2019.06
- Loaded and unloaded shipments and moved products to assigned warehouse locations manually or used forklift or pallet jack and focused on easy retrievability for customer orders.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified.
- Reviewed work orders before beginning assigned tasks to prepare materials and equipment.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Used equipment such as loaders, hand trucks, forklifts, and cranes safely.
Education
Certificate - Medical Assisting
Unitek College - Concord
Concord, CASkills
- CPR Certified
- Quality Control
- Data Entry
- 35 WPM
- RF Scanner
- Vitals
- HIPPA & Hazmat Certified
- Instrument Sterilization
- Quick Adapter
- Excellent Time Management
- Epic Trained
Timeline
Patient Call Center Representative/Front Office Medical Assistant
John Muir Health, Concord Medical Center
2023.02 - Current
Screener
John Muir Health, Behavioral Health
2022.02 - 2023.02
Forklift Operator
DHL Supply Chain
2020.08 - 2022.02
Warehouse Worker
Tire Warehouse Of Union Street
2019.01 - 2019.06
Customer Service Representative
Blessed Hands Catering
2016.01 - Current
Certificate - Medical Assisting
Unitek College - Concord
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