Rhonda Hart
Dignity Health Hospital-Phoenix
Norman,OK
10
years of professional experience
Talented Patient Service Representative with over 10 years of customer/patient experience. I am currently working in a fast-paced environment with multi-level administrative duties. Faithfully adheres to the highest standards of quality care to ensure patient/customer satisfaction. Aiming to leverage my knowledge to adequately perform in a patient facing role in the state of Oklahoma.
Work History
Patient Service Representative/ Call Center
4 Years 11 Months- Currently working in department remotely in the state of Oklahoma
- Gathers patient's information and schedules/ adjusts appointments for 12 clinics in Nevada and Arizona
- Accumulates precise information to assist in medication refills, referrals, and authorizations
- Utilizes Athena, Cerner, Microsoft Office to input messages and patient demographics
- Effectively speaks with multiple departments along with providers for consults
- Demonstrates the ability to resolve patient issues as they occur
- Relays vital information for patients so that they can be triaged by RN
- Collects insurance and communicates with insurance companies to ensure patient's insurance is active and in network with our providers
- Communicates with Home Health Services and Post Acute Centers to ensure patients receive the follow up care they need once discharged from the hospital
Medical Receptionist
7 Months- Diligently checked in patients for appointments while scanning insurance, identification, and other documents into epic
- Proactively ensured that patients' demographic information is up to date
- Acquired copays upon patients' arrival to appointments
- Scheduled follow up and infusion appointments before patient's departure
- Delivered mail throughout buildings and utilizes email, tiger text, and skype to communicate with doctors and staff
Diet Representative
4 Years 10 Months- Effectively managed high call volume of patients calling office to order meals in a professional and competent manner
- Developed knowledge of all required diets (Renal, Hemodialysis, Cardiac, Diabetic and Low Fat)
- Calculated nutrients to fit within patients' dietary needs
- Problem solved within small time frame while maintaining quality performance and patient satisfaction
- Explained the meal selection process, assists in menu selection due to prescribed diet order while ensuring patients receive food within 45 minutes-hour of ordering meal
- Proficient in using Computrition and Epic according to department policies
- Computed tube feedings and diet orders faxed from Dieticians
- Communicated with RN, Speech Therapist, and Dietitian regarding modifications of patients' diets
Education
High School - General
- General
Skills
Microsoft Office
Microsoft Excel
Athena
Cerner
Tiger Text
Epic
HIPPA
CNA experience
Medical Terminology
CPR certified
Timeline
Patient Service Representative/ Call Center
Dignity Health Hospital-Phoenix
08.2021 - CurrentRead More
Medical Receptionist
Honor Health Cancer Institute-Scottsdale
01.2021 - 08.2021Read More
Diet Representative
John C. Lincoln
03.2016 - 01.2021Read More
Pittsburg High School
High School from General
Read More
Paradise Valley Community College
from General
Read More