Mirna Caro
Vallejo,CA
Summary
Organized and efficient Data Entry Clerk with 3 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
7
7
years of professional experience
Work History
Front Desk - Call Center
Eye Care Center
10.2023 - Current
- Greet and check-in patients
- Accurately enter patient demographic and insurance information
- Collect copays and patient balances
- Answer phones, take messages, transfer calls
- Schedule appointments and call patients as needed
- Verify patient insurance authorizations
- Reconcile daily payment transactions
- Coordinate with other departments to maximize workflow efficiencies
- Perform all duties within HIPPA regulations
HEALTHCARE DATA SPECIALIST
Work Health Solutions
05.2021 - Current
- Job duties included reporting test results to site supervisors and patients via phone and email
- Understand healthcare operations and systems (EHP, Gomeyra)
- Fix any on-site issues, answer correspondence, prepare outgoing emails, and attend meetings.
SITE LEAD
MOBILE MED-NAPA STATE HOSPITAL
07.2019 - 05.2021
- Tasks include: COVID-19 testing, patient check-ins, confirmation of demographics, addressing customer concerns, clean workplace tasks, maintaining inventory, ordering supplies, training new employees, ensuring employee performance meets company goals, and attending meetings.
CUSTOMER SERVICE REPRESENTATIVE
QX COMPANY INC.
08.2017 - 07.2019
- My job duties included communicating with customers and employees, answering inquiries, managing phone calls and emails, billing customers, managing inventory and attending meetings.
Education
Certified Phlebotomy Technician -
CalRegional, Vallejo Adult School
09.2020
Certified Medical Assistant -
CalRegional, Vallejo Adult School
08.2019
Graduate -
Sem Yeto High, Fairfield, CA 94533
06.2011
Skills
- Bilingual in English and Spanish
- CPR certified
- Proficient in operating office equipment
- Excellent customer service skills
- Skilled in clerical duties and data entry
- Typing speed of 40 WPM and 10 key
- Able to multitask
References
Reference upon request
Timeline
Front Desk - Call Center
Eye Care Center
10.2023 - Current
HEALTHCARE DATA SPECIALIST
Work Health Solutions
05.2021 - Current
SITE LEAD
MOBILE MED-NAPA STATE HOSPITAL
07.2019 - 05.2021
CUSTOMER SERVICE REPRESENTATIVE
QX COMPANY INC.
08.2017 - 07.2019
Certified Phlebotomy Technician -
CalRegional, Vallejo Adult School
Certified Medical Assistant -
CalRegional, Vallejo Adult School
Graduate -
Sem Yeto High, Fairfield, CA 94533
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