Idriana Pinon
Slaton,Texas
Summary
Dedicated and adaptable professional with diverse experience spanning customer service, financial services, and healthcare. Background includes roles as a grocery sacker/checker, interactive teller, and call center representative, all of which strengthened communication, problem-solving, and multitasking skills in fast-paced environments. Currently building on this foundation through student nurse clinical experiences, applying patient care, teamwork, and critical thinking to deliver safe and compassionate care. Eager to contribute a strong work ethic, interpersonal skills, and clinical knowledge to a healthcare team.
Overview
5
5
years of professional experience
Work History
Interactive Teller/Customer Service Call Center Representative
Prosperity Bank
2022.06 - Current
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Assisted customers with banking needs and inquiries.
Grocery Sacker/Grocery Checker
United Supermarkets
2020.04 - 2023.01
- Assisted customers with their groceries to their vehicles when necessary.
- Enhanced store safety with prompt attention to spills, hazards, and proper signage placement.
- Contributed to a positive work environment through proactive communication and collaboration with colleagues.
- Reduced cart clutter in the parking lot, ensuring timely retrieval and availability for customers.
- Elevated overall shopping experiences through personalized interactions with each customer at checkout.
Education
Associate of Science - Nursing
South Plains College
Levelland, TX2025-12
High School Diploma -
Slaton High School
Slaton, TX2022-05
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Transaction processing accuracy
- Task prioritization
- Vitals monitoring
- Medication administration
- Infection control standards
- Direct patient care
BLS certification
This is a certification from the American Heart Association that shows certification in basic life support (CPR and AED) program.
Clinical Experience
Spring 2024
- Carlton House The Health Center ⏐ Lubbock, Tx
Fall 2024
- Ocean's Behavioral Hospital ⏐ Lubbock, Tx
- High Point Village ⏐ Lubbock, Tx
- Covenant Medical Center ⏐ Lubbock, Tx ⏐ Medsurg
Spring 2025
- Covenant Medical Center ⏐ Lubbock, Tx⏐ Medsurg, OR, Oncology/ Stem Cell
- Universal Medical Center ⏐ Lubbock, Tx⏐ Endoscopy
- Covenant Children's Hospital ⏐ Lubbock, Tx⏐ NICU, Pedi ICU, Pedi Medsurg
Fall 2025- Anticipated/Current
- Covenant Medical Center ⏐ Lubbock, Tx⏐ ED, MICU, SICU, Neuro ICU, CICU
- Universal Medical Center ⏐ Lubbock, Tx⏐ BICU/Burn Step Down Unit, Nursery
- Covenant Children's Hospital ⏐ Lubbock, Tx⏐ Labor & Delivery, Postpartum
Timeline
Interactive Teller/Customer Service Call Center Representative
Prosperity Bank
2022.06 - Current
Grocery Sacker/Grocery Checker
United Supermarkets
2020.04 - 2023.01
Associate of Science - Nursing
South Plains College
High School Diploma -
Slaton High School