Ciera Armenta
Bellflower,CA
Summary
Ambitious, knowledgeable and dedicated customer service professional with extensive experience in the service industry. Reliable team player with outgoing friendly demeanor and proven skills in establishing rapport with clients. Committed to maintaining customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
Work History
Customer Service Call Center Representative
See's Candies
Carson, California
08.2023 - Current
- Answered incoming customer calls promptly, providing courteous and professional service.
- Assisted customers with product inquiries, orders, and complaints in a timely manner.
- Responded to customer emails and live chats regarding product information and services.
E-Commerce Customer Service Representative
2.7 August Apparel
Los Angeles , CA
08.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of merchandise creating welcoming, positive experiences.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of new inventory coming in.
- Answered high volume calls, emails and addressing customer inquiries daily, solving problems and providing product information.
New Hire Merchandise Trainer
Disneyland
Anaheim, CA
09.2015 - 08.2021
- Trained new members of guest service team
- Mentored new hires, resulting in stronger staff development and increased productivity
- Developed employee skills development guidelines to deliver best-in-class customer experience
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer
- Greeted customers and helped with product questions, selections and purchases.
Assistant Retail Store Manager
Street Chic Boutique
Bellflower, CA
01.2011 - 06.2015
- Oversaw procurement of apparel for Street Chic
- Boutique
- Placed orders for merchandise consistent with quality, quantity and other specification requirements
- Managed aesthetically pleasing displays to showcase company products and increase sales
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Engaged with customers to effectively build rapport and lasting relationships
- Implemented up-selling strategies such as
Education
High School Diploma -
Keith McCarthy Academy
Lake Elsinore, CASkills
- Leadership
- Exceptional Customer Service
- Excellent Communication Skills
- Upholding Customer Service Satisfaction
- Sales to boost revenue
- Excel
- Salesforce
- Outlook
Additional Information
- Awards from Guests acknowledging my excellent customer service. Received Recognition awards from Management for high sales, and successfully upselling Dooney & Burke Handbags .
Timeline
Customer Service Call Center Representative
See's Candies
08.2023 - Current
E-Commerce Customer Service Representative
2.7 August Apparel
08.2021 - 02.2022
New Hire Merchandise Trainer
Disneyland
09.2015 - 08.2021
Assistant Retail Store Manager
Street Chic Boutique
01.2011 - 06.2015
High School Diploma -
Keith McCarthy Academy