Karen Aguirre Flores
Longmont,CO
Summary
Received 'Employee of the Month' award for outstanding performance and dedication.
Overview
7
7
years of professional experience
Work History
Remote Medical Scheduler/call center
Eye Care Center of Northern Colorado
Longmont, CO
06.2021 - 03.2024
- Scheduled medical appointments as well as handled high volume inbound and outbound calls
- Communicated via email/chats for patient inquiries
- Verified insurance eligibility benefits
- Received payments and reported to billing
- Looked over referrals received by other providers
Vision Technician/Front desk
Adventure Dental, Vision and Orthodontics
Longmont, CO
08.2019 - 04.2021
- Collected patient health history and entered data into EHR
- Gathered insurance information and payment methods
- Scheduled appointments for patients each shift and updated patient demographics, billing information, and calendars
- Assisted with eye examinations
- Administering tests on visual capabilities
Shift Manager
Carl's Jr.
Longmont, CO
06.2017 - 09.2018
- Responsible for counting drawers and preparing deposits
- Trained new hires on proper food handling and assisting customers
- Looked over inventory and equipment to ensure everything was up to date and in stock
- Addressed customer's needs, questions or concerns for great customer service experience
Education
High school Diploma -
Niwot High School
05.2016
Skills
- Customer service
- Bilingual-Spanish
- Computer navigation
- Microsoft Office Applications
- Phone etiquette
- 65 WPM
- Medical terminology
- Appointment coordination
- HIPAA compliance
- Strong organization
- Insurance verification
- Data entry proficiency
- EHR software
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Remote Medical Scheduler/call center
Eye Care Center of Northern Colorado
06.2021 - 03.2024
Vision Technician/Front desk
Adventure Dental, Vision and Orthodontics
08.2019 - 04.2021
Shift Manager
Carl's Jr.
06.2017 - 09.2018
High school Diploma -
Niwot High School