NATALIE HIRSCH
Passaic,NJ
Summary
Reliable and detail-oriented professional with experience in administrative support and direct care roles. Skilled in communication, organization, documentation, and maintaining confidentiality, with a strong ability to adapt to diverse environments and support individuals with varying needs. Known for professionalism, empathy, and consistent follow-through.
Overview
5
5
years of professional experience
Work History
Remote Medical Call Center Specialist
REFUAH HEALTH CENTER
08.2025 - 12.2025
- Managed high-volume inbound and outbound calls in a remote healthcare setting
- Scheduled, updated, and confirmed patient appointments accurately
- Verified patient information and documented interactions in electronic systems
- Responded to patient inquiries with professionalism, clarity, and empathy
- Followed confidentiality standards and internal protocols consistently
- Worked independently from home while maintaining productivity and accuracy
Animal-Assisted Therapy Support
ANIMAL INTERACTIONS
West Nyack, NY
05.2024 - 02.2025
- Assisted with therapeutic animal-assisted sessions for individuals and groups
- Supported emotional regulation, anxiety reduction, and social engagement
- Facilitated safe, structured interactions between clients and animals
- Educated clients on empathy, responsibility, and appropriate animal handling
- Maintained high standards of hygiene, safety, and animal welfare
- Worked with individuals with special needs across varying levels of ability
Medical Receptionist
REFUAH HEALTH CENTER
Spring Valley, NY
08.2023 - 05.2024
- Checked in patients and verified insurance, demographics, and medical history
- Coordinated appointment scheduling, payments, and patient flow
- Managed multi-line phone systems and handled in-person and phone inquiries
- Assisted patients with forms and required documentation
- Maintained accurate records while ensuring confidentiality
- Supported daily front-desk operations to ensure smooth workflow
Respite Support
Rayim
Suffern, NY
06.2023 - 08.2023
- Provided one-on-one care and supervision in a respite setting
- Supported daily routines, social skills, and emotional regulation
Hairstylist
Heaven Scent Salon
Monsey, NY
06.2021 - 06.2022
- Delivered client-focused service in a fast-paced environment
- Managed scheduling, payments, and customer inquiries
Respite Care Provider (Volunteer)
Yedei Chesed Inc.
Monsey, NY
09.2021 - 05.2022
- Provided respite care to individuals with special needs across a range of developmental, cognitive, and behavioral levels.
- Assisted clients with daily living skills and community engagement
- Helped create a structured, supportive environment
- Provided compassionate care and support for individuals with disabilities, enhancing daily living experiences.
Education
Certificate - Animal-Assisted Therapy
Animal Behavioral Institute
03.2025
Beit Vegan - undefined
Darchei Binah
Israel06.2023
High School Diploma - undefined
Bais Yaakov D’Rav Hirsch
06.2022
Skills
- Customer & client support
- Appointment scheduling
- Remote phone & call handling
- Data entry & documentation
- Confidentiality & HIPAA awareness
- Problem-solving & de-escalation
- Time management & organization
- Strong communication skills
- Animal Therapy Techniques
Timeline
Remote Medical Call Center Specialist
REFUAH HEALTH CENTER
08.2025 - 12.2025
Animal-Assisted Therapy Support
ANIMAL INTERACTIONS
05.2024 - 02.2025
Medical Receptionist
REFUAH HEALTH CENTER
08.2023 - 05.2024
Respite Support
Rayim
06.2023 - 08.2023
Respite Care Provider (Volunteer)
Yedei Chesed Inc.
09.2021 - 05.2022
Hairstylist
Heaven Scent Salon
06.2021 - 06.2022
Beit Vegan - undefined
Darchei Binah
High School Diploma - undefined
Bais Yaakov D’Rav Hirsch
Certificate - Animal-Assisted Therapy
Animal Behavioral Institute