Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Armenteros

Brooklyn,NY

Summary

Bilingual Client Support and Administrative professional with over 6 years of experience in healthcare, insurance, e-commerce, and collections. Proven expertise in managing high-volume workflows, case documentation, and regulatory compliance in both remote and onsite environments. Strong focus on data accuracy, conflict resolution, and delivering exceptional client satisfaction

Overview

6
6
years of professional experience

Work History

Collections Specialist (Remote)

IQor-National Grid
The Bronx, New York
08.2025 - 02.2026
  • Managed outbound and inbound collections accounts in a fully remote environment
  • Negotiated payment plans while maintaining compliance and positive customer relationships
  • Reduced overdue balances through consistent follow-ups and resolution strategies
  • Documented all interactions accurately in CRM systems to ensure data integrity

Sales Associate (Remote)

Wayfair
Bayonne, New Jersey
10.2024 - 07.2025
  • Handled high-volume inbound sales calls for e-commerce customers
  • Assisted customers with product selection, order processing, and issue resolution
  • Applied upselling and cross-selling techniques to increase order value
  • Delivered consistent customer satisfaction in a remote, fast-paced environment

Health Insurance Sales Agent (Remote)

Prodigy North Health
Bayonne, New Jersey
01.2024 - 10.2024
  • Handled 120+ inbound calls daily providing health insurance guidance and support
  • Explained benefits, eligibility, and coverage details clearly and empathetically
  • Documented client interactions in Salesforce with accuracy and compliance
  • Resolved complex inquiries while maintaining quality and call-time standards

Administrative Assistant /Medical Receptionist

Hospital Enfant Jesús
Canada
12.2019 - 01.2024
  • Managed front-desk operations and high-volume patient interactions
  • Coordinated communication between patients, medical staff, and pharmacies
  • Maintained confidential patient records in compliance with healthcare regulations
  • Implemented digital filing systems to improve record accessibility and efficiency

Education

Associate of Arts - Business Administration

Palm Beach State College
Lake Worth, FL

Skills

  • Customer & Client Support
  • Case Documentation & Data Entry
  • CRM Systems (Salesforce)
  • Compliance & Confidential Records
  • Housing & Social Services Support (Client-Facing)
  • Problem Resolution & De-escalation
  • High-Volume Workload Management
  • Remote Work Autonomy
  • Microsoft Office & Google Workspace
  • Written & Verbal Communication
  • Time Management & Multitasking

Languages

  • Spanish - Native/Bilingual

Timeline

Collections Specialist (Remote)

IQor-National Grid
08.2025 - 02.2026

Sales Associate (Remote)

Wayfair
10.2024 - 07.2025

Health Insurance Sales Agent (Remote)

Prodigy North Health
01.2024 - 10.2024

Administrative Assistant /Medical Receptionist

Hospital Enfant Jesús
12.2019 - 01.2024

Associate of Arts - Business Administration

Palm Beach State College
Brenda Armenteros