Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Isadora Orantes

Perris,CA

Summary

Results-oriented Collections Specialist with a proven track record of optimizing the receivables process at Momentum Solar. Demonstrates exceptional diligence and customer research capabilities. Expertise in payment plan management has significantly reduced delinquent accounts. A consultative approach and strong problem-solving skills consistently exceed the expectations of customers and employers. Experienced in account management, negotiation, and conflict resolution, utilizing targeted communication strategies to enhance debtor engagement and improve collections efficiency. Known for fostering collaboration and adaptability within teams, ensuring success in dynamic environments while maintaining high performance standards.

Overview

9
9
years of professional experience

Work History

Collections Specialist (Remote)

Momentum Solar
12.2023 - Current
  • As a collection expert, my responsibilities include inbound and outbound calls, email, data entry, and processing payment. I oversee monitoring the firm’s receivables and identify delinquent accounts. Contact clients with delinquent accounts and try to collect the late money or work out a payment plan to collect it in installments. Use credit bureau data, port office information, internet searches, and other resources to discover clients who have changed phone numbers. Meet the expected call volume. Maintain records of contacts and attempts to contact delinquent account customers. As well as any payments received from them Address billing-related concerns and complaints from customers. Submit regular updates on the status of delinquent bills and repayment progress. I work with minimal to no supervision.

Customer Service Specialist (Remote)

Momentum Solar
10.2022 - 12.2023
  • As a customer service specialist, you will provide professional, quality, and best-in-class service to existing and prospective customers by taking a consultative approach, being passionate about helping customers, maintaining thorough customer follow-up, and paying attention to detail to ensure that customer expectations are exceeded. My duties include inbound and outbound phone calls and email, resolving client complaints, as well as providing technical support and troubleshooting by delivering solutions and advice in an urgent manner. Serves as the point of contact for pre- and post-project energization. Complete daily duties within a predetermined timescale by properly prioritizing many jobs with minimal management instructions. Meet team and customer performance metrics, goals, and deadlines in a fast-paced, ever-changing, and high-performing team environment. Work closely with the operations teams to monitor projects and answer any questions.

Appliances Specialist

Lowe’s
05.2017 - 10.2022
  • First and foremost, deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. Being friendly and professional, eager to understand the customer’s specific needs to pair the best products and services and offering support for their project Ensure display merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturer’s current offering. As a Sales Specialist, Appliances serves as an expert, explaining the specifications and features of a product or service to existing or potential customers with the goal of closing a sale. I make sure to provide exceptional consultative services to customers and confirm their needs are met before leaving the store. Ensuring the placement of orders and monitoring their progress is crucial.

Customer Care Specialist (Remote)

HireRight
02.2017 - 03.2017
  • Customer service supporting phone, live chat, and email provide accurate, valid, and complete responses; report; and use the right methods/tools. Educate and support customers in their understanding of the services and technologies available through HireRight. Research the client’s issues and provide effective resolutions within guidelines established through department policies and procedures and relevant government regulations. Maintains up-to-date knowledge of HireRight products and services and in-depth understanding of clients’ requests. Protect company customer information in accordance with company policies and procedures. Train recruiters and employees on HireRight Enterprise and Classic HireRight how to submit applications and I-9 forms, extend application requests, and adjudicate completed background reports. Troubleshoot Salesforce platform Assist the recruiter in creating management reports and specified account history.

Education

BSBA - Business Administration and Management

Cal State University Chico
Chico, CA
12-2026

Associate of Science - Business Administration and Management

Mt. San Jacinto College
07.2024

Associate of Arts - Economics

Mt. San Jacinto College
07.2024

Skills

  • Payment posting
  • Customer research
  • Billing problem resolution
  • Payment plan management
  • Investigation due diligence
  • History research
  • Problem solving
  • Credit and collections
  • Teamwork orientation
  • Relationship building
  • Account review
  • Collections

Languages

Spanish
Native or Bilingual

Timeline

Collections Specialist (Remote)

Momentum Solar
12.2023 - Current

Customer Service Specialist (Remote)

Momentum Solar
10.2022 - 12.2023

Appliances Specialist

Lowe’s
05.2017 - 10.2022

Customer Care Specialist (Remote)

HireRight
02.2017 - 03.2017

Associate of Science - Business Administration and Management

Mt. San Jacinto College

Associate of Arts - Economics

Mt. San Jacinto College

BSBA - Business Administration and Management

Cal State University Chico

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Isadora Orantes