CHRISTEEN RESTANTE
Attleboro,MA
Summary
A seasoned Property Manager with a proven track record at Chestnut Hill Realty, I excel in maximizing occupancy and enhancing property revenue through innovative marketing strategies and effective tenant relations. Skilled in Yardi and adept at fostering team collaboration, I have successfully managed over 400 units, ensuring compliance and high tenant satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Manager
Chestnut Hill Realty
Boston, MA
03.2012 - Current
- Oversaw annual budget for 400-unit community.
- Managed major repairs and capital improvement projects for tenant-attractive operational facilities.
- Oversaw maintenance project advancements.
- Oversaw tenant conduct, applying necessary interventions.
- Ensured timely receipt and reconciliation of rent collections.
- Worked with legal team to settle tenant conflicts.
- Designed and executed effective marketing plans to boost occupancy rates.
- Managed operations for over 500 tenants in 400 units.
- Upheld compliance with local, state, and federal standards.
- Maintained accurate records of rent collections.
- Ensured clear interactions among colleagues, residents, and property stakeholders.
- Executed periodic evaluations to identify property damage both inside and outside.
- Developed and enforced policies to uphold property standards.
- Delivered accurate financial reports promptly.
- Enhanced profit margins through strategic planning and expense control.
- Ensured sustained high occupancy rates through successful lease renewals.
- Created annual operating budgets and financial forecasts.
- Executed yearly rent computations utilizing housing database tools.
- Evaluated operational data to assess ROI impact.
Assistant Property Manager
Chestnut Hill Realty
Boston, MA
03.2008 - 03.2012
Resident Services Professional
Chestnut Hill Realty
Boston, MA
10.2007 - 03.2008
Education
Bachelor of Science - Psychology
Bridgewater State University
Bridgewater, MA05.2027
Associate of Arts - Elementary Education
Bristol Community College
Fall River, MA05.2022
Skills
- Property Marketing Expertise
- Property Service Contracts
- Innovative Problem-Solver
- Performance Assessment
- Rental Pricing Strategies
- Preventive Maintenance Proficiency
- Proficient in Real Estate Compliance
- Workforce Collaboration
- Tenant Eligibility Assessment
- Lease Management
- Expertise in Housing Law Compliance
- Strategic Planning
- Staff Development
- Lead2Lease
- Level One
- Soci
- Proactive Maintenance Strategies
- Renovation Project Management
- Asset Oversight
- Capital Projects Management
- Community Outreach Programs
- Multi-Family Property Management
- Grounds and Facility Inspections
- Occupancy Retention Management
- Social Media Community Building
- Maximizing Occupancy
- Financial Reporting Expertise
- Budget Management
- Strong Presentation and Writing Abilities
- Property Revenue Increase
- Yardi
- RentCafe
- CRM
Certification
- NALP, 2008
- CAM, 2013
- CAMT, 2014
- Licensed Real Estate Agent, 2017-2020
- Notary - Massachusetts, 2013-2023
Accomplishments
- Shifted morale of community by emulating Owner’s philosophy of ‘community’ by hosting Monthly Events.
- Maintained a 94.25% Occupancy in 12/2012 without a PM & Leasing Staff.
- Continued to tour prospects virtually & self-guided through covid by utilizing teams, key boxes, and email/phone.
- Managed a staff of 11 through covid while successfully implementing Covid procedures, writing a monthly action plan and enforcing the fluid Covid procedures.
- Oversaw Mold, Ventilation, Radon, and other Misc. Capital projects.
- Shifted demographic at the community by raising rents and rehabbing apartments.
- Oversaw an 80-unit rehab from classic to full rehab with a budget of over 1.5 million.
- Managed a capital budget of 1.4 million.
- Maintained 92% or higher occupancy rate for entire length of employment.
- Increased asking rents by 12K in 2021; 27K in 2022; 9K to date in 2023.
- Oversaw residential family property totaling 400 individual units.
- Demonstrated skill and career growth by being promoted 2 times in 4 years.
- Resolved product & platform issues through consumer testing.
- Collaborated with team of 14 in the development of a 90-unit rehab project, increasing income by 16K yrly.
- Supervised team of 8-11 staff members.
- Managed a gross yrly income of over 8.5 million in revenue.
- Maintained a quarterly delinquency at or below 0.50% while keeping write offs within or below budget.
Volunteer Experience
- ACA – Attleboro Community Academy, Mentor to Teen, 2019-2020
- Plainville Elementary & Middle School, Mentor to child, 2018-2020
- Adopt – A – Family, Donation collection, 2013-2019, 2-4K
- Teleford Park, Community cleanup, Yearly
- Local School and Horticultural Department, Garden installation, 2016
- Town of Plainville and Fire Department, Sod repair, 2015-2019
- Wounded Warriors, Recycling old appliances, 2013, $3K
- Living Bread Food Pantry, Winter clothing & food drives, Yearly
- Attleboro Animal Shelter, Animal Shelter drives, Yearly
- Ana Ware Jackson School, School supply drives, Yearly
References
References available upon request.
Timeline
Property Manager
Chestnut Hill Realty
03.2012 - Current
Assistant Property Manager
Chestnut Hill Realty
03.2008 - 03.2012
Resident Services Professional
Chestnut Hill Realty
10.2007 - 03.2008
Bachelor of Science - Psychology
Bridgewater State University
Associate of Arts - Elementary Education
Bristol Community College
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