Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christeen Richards

Wilmington,DE

Summary

Client Services Representative with a proven track record at SIMM Associates Inc, excelling in client relationship building and problem-solving. Enhanced client satisfaction through customized solutions and effective communication, managing high volume client accounts. Strong empathy and data entry proficiency drive successful outcomes and foster long-term client loyalty.

Overview

15
15
years of professional experience

Work History

Client Services Representative

SIMM Associates Inc
02.2010 - Current
  • Enhanced client satisfaction by providing timely and accurate information on products and services.
  • Developed customized solutions for clients, addressing their unique requirements and preferences.
  • Collaborated with cross-functional teams to resolve complex client issues quickly and efficiently.
  • Managed a portfolio of high-value clients, ensuring their needs were met and fostering long-term relation.
  • Participated in regular training sessions to stay current on product offerings and industry trends, ensuring accurate representation when communicating with clients.
  • Collaborated with other departments to develop ways to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Associate of Science -

Delaware Technical Community College
DE

Skills

  • Strong empathy
  • Client relationship building
  • Call center experience
  • Data entry proficiency
  • Customer service
  • Money handling
  • Decision-making
  • Customer relations

Timeline

Client Services Representative

SIMM Associates Inc
02.2010 - Current

Associate of Science -

Delaware Technical Community College

Similar Profiles

CREATE PROFILE
Christeen Richards