Christel Downey
Erwin,TN
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Heavenly Sonshine
Johnson City, Tennessee
05.2017 - Current
- Directed patients in prescribed exercises or in use of braces or artificial limbs.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Provided emotional support and companionship to patients.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Planned, prepared or served meals to patients according to prescribed diets.
- Assisted clients with bathing, dressing and incontinence care.
- Improved patient outlook and daily living through compassionate care.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided patients and families with emotional support and instruction.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Managed patient transportation and appointment scheduling.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with proper exercises and rehabilitation.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Prepared meals and snacks according to prescribed diets.
- Accompanied clients to doctors' offices or on other trips outside home.
- Recognized emergency situations and implemented appropriate procedures.
- Delivered high level of assistance with cooking, meal preparation and shopping.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Maintained clean and well-organized environment for client happiness and safety.
- Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Tracked and reported clients' progress based on observations and conversations.
- Documented patient status and reported changes in care needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Transported clients to doctor appointments and social events.
- Engaged patients in recreational activities such as reading books or playing games.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Assistant Manager
Shell Gas Station
Weaverville, North Carolina
02.2016 - 12.2018
- Implemented quality control measures to uphold company standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed completed work to verify consistency, quality, and conformance.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
Citibank
Weaverville, North Carolina
01.2014 - 01.2016
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Attended weekly team meetings to review performance goals and objectives.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted customers to determine wants or needs.
Education
BBA - Business Administration
Mars Hill University
Mars Hill, NC06-2015
High School Diploma -
Mountain Heritage Highschool
Burnsville, NC06-2003
Some College (No Degree) - Medical Technology
Mayland Community College
Spruce Pine, NCSkills
- Patient transportation
- Medication organization
- Nutritional meal preparation
- Care plan assessment
- Client documentation
- Patient transport
- Personal hygiene assistance
- Meal preparation
- Personal care services
- Bathing assistance
- Community activities
- Compassionate client care
- Pain management
- Client safety and first aid
- Exercise program support
- Nutrition management
- Care plan management
- Light housekeeping
- [State] Driver's license
- Home safety assessments
- Transportation assistance
- State regulations
- Housekeeping
- Dressing assistance
- Patient education
- Recording vital signs
- Feeding assistance
- Toileting assistance
- Patient lifting techniques
Timeline
Home Health Aide
Heavenly Sonshine
05.2017 - Current
Assistant Manager
Shell Gas Station
02.2016 - 12.2018
Sales Associate
Citibank
01.2014 - 01.2016
BBA - Business Administration
Mars Hill University
High School Diploma -
Mountain Heritage Highschool
Some College (No Degree) - Medical Technology
Mayland Community College