Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christel Manning

Tacoma

Summary

To provide a positive experience for our customer base with personalization to each request submitted through voice or text.

Overview

17
17
years of professional experience

Work History

Tier 3 Escalated Billing Agent

Blueprint
11.2022 - Current

Tier 3 Accounts Agent

Blueprint
04.2022 - 11.2022

Tier 2 Accounts Agent

Blueprint
09.2021 - 04.2022

Tier 2 Billing Agent

Blueprint
10.2021 - 09.2021
  • I was a part of the Call logging team that was organized within Blueprint.
  • I listened to calls as well as created tickets if they were unable to with the information given.

Tier 2 Accounts Agent

Blueprint
08.2016 - 10.2016

Natural Choices Manager/Nutrition Manager

Fred Meyer
01.2009 - 01.2014
  • Customer Service as well as resolving escalated issues between product distributors (warehouse) to assist the customer to what they needed.
  • I was able to maintain composure throughout any situation that had been brought to my attention.

Customer Service Agent

Booking.com
  • As a call center Agent I've been a part of many heated disputes due to their situation with their hotel reservations in which I’ve been calm throughout.

Education

High School Diploma -

Stadium High School
Tacoma, WA

Skills

  • Strong communication with transparency
  • Focused on prioritizing tasks set before me aligning with meeting deadlines

References

Available upon request.

Timeline

Tier 3 Escalated Billing Agent

Blueprint
11.2022 - Current

Tier 3 Accounts Agent

Blueprint
04.2022 - 11.2022

Tier 2 Billing Agent

Blueprint
10.2021 - 09.2021

Tier 2 Accounts Agent

Blueprint
09.2021 - 04.2022

Tier 2 Accounts Agent

Blueprint
08.2016 - 10.2016

Natural Choices Manager/Nutrition Manager

Fred Meyer
01.2009 - 01.2014

Customer Service Agent

Booking.com

High School Diploma -

Stadium High School
Christel Manning