Summary
Overview
Work History
Education
Skills
Video Editor, Poet, Musician, and Content Creator
Timeline
Receptionist
Christel Mondesir

Christel Mondesir

Margate,FL

Summary

Dedicated and organized professional seeking to leverage my skills in customer service and administration after taking time to raise my family.

Proven track record at Pet Supermarket Inc., 15+ years, enhancing customer satisfaction and streamlining operations. Leveraged expert communication skills and problem-solving abilities to improve first-call resolution rates and implement POS technologies. Achieved significant sales growth through innovative merchandising and exceptional customer service. Skilled in customer order management and data entry.


Reliable and punctual Animal Care team member with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.

Overview

15
15
years of professional experience

Work History

Customer Service Specialist

Pet Supermarket Inc.
07.2010 - 03.2023
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
  • Maintained detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Generated invoices and shipping labels to properly bill and ship customer orders.
  • Increased customer satisfaction with prompt resolution of technical issues related to payment processing systems.
  • Collaborated with cross-functional teams to implement new POS technologies, enhancing overall functionality.
  • Enhanced system efficiency by diagnosing and repairing POS hardware and software issues.
  • Minimized operational disruptions by proactively identifying potential hardware failures or software bugs before they became critical issues.
  • Utilized advanced diagnostic tools to identify root causes of complex technical problems accurately.

Retail Sales Lead

Pet Supermarket Inc.
06.2008 - 07.2010
  • Increased sales by implementing effective merchandising techniques and maintaining visually appealing displays.
  • Kept abreast of industry trends by attending trade shows, seminars, vendor demonstrations as well as researching online resources.
  • Analyzed sales data to identify opportunities for growth and made recommendations to management on potential strategies for improvement.
  • Streamlined inventory management with diligent tracking, timely ordering, and accurate recordkeeping.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise throughout the store.
  • Enhanced customer experience with engaging animal demonstrations and sharing educational information on proper pet care.
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Supported the training of new hires, sharing knowledge and expertise on best practices in pet care industry standards.
  • Promoted brand loyalty by addressing customer concerns and providing expert advice on pet nutrition.

Education

Bachelor of Arts -

American Intercontinental University
Weston, FL

High School Diploma -

Rocky Mount Senior High
Rocky Mount, NC
06.2007

Skills

Customer Service

Customer Relations

Call center experience

Excellent written and oral communication

Excellent communication and interpersonal skills

Telephone Etiquette

Product Knowledge

Problem Resolution

Customer Retention

Customer Order Management

Account Management

Data Entry

Video Editor, Poet, Musician, and Content Creator

Fresh out of high school my main focus was attending a reputable university and getting my bachelors in video and music production. I edit video and create content to promote my poetry, music, and video editing skills. 

Timeline

Customer Service Specialist

Pet Supermarket Inc.
07.2010 - 03.2023

Retail Sales Lead

Pet Supermarket Inc.
06.2008 - 07.2010

Bachelor of Arts -

American Intercontinental University

High School Diploma -

Rocky Mount Senior High

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Christel Mondesir