Customer Advocate
Blue Cross and Blue Shield
04.2011 - 04.2017
- Advocated for customer needs, ensuring timely resolution of inquiries and concerns.
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Developed strong relationships with clients, promoting trust and loyalty through excellent service.
- Set up authorizations for members and providers.
- Gave member and providers health benefits.