Christella Saurel
Stone Mountain,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer care. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Results-driven Data Entry Clerk with extensive database management expertise. Proven history of successful error detection and correction.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist/Data Entry Clerk
Assurant
Duluth , GA
07.2021 - 11.2023
- Resolved loan level inquiries in hazard insurance by handling inbound calls and demonstrating empathy towards customers. Proactively helped customers anticipate and resolve future challenges by gaining a thorough understanding of their current concerns
- Responded to customer emails with accurate product and service information.
- Developed and implemented data entry policies and procedures to ensure accuracy of information.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Performed data entry tasks related to processing customer returns.
Shift Manager
RaceTrac
Lawrenceville, GA
11.2010 - 08.2015
- Provided staff with comprehensive guidance regarding operating procedures and the range of company services
- Executed tasks including pricing, stocking and maintaining accurate inventory records
- Enhanced store appearance by consistently cleaning and organizing all areas, including the checkout desk and displays
- Adhered to all protocols for counting and managing cash register contents during opening and closing processes
- Managed customer relations issues with grace and adherence to company policies.
- Successfully transmitted clear expectations and goals to every team member
- Maintained efficient inventory management through accurate stock management practices.
- Interviewed and worked closely with vendors to acquire and develop desired products
- Completed stock orders and managed inventory levels
Data Processing Specialist
Bj's Wholesale
Mcdonough, GA
02.2009 - 03.2010
- Identified discrepancies in data sets and developed strategies to resolve issues.
- Coordinated, scheduled and executed in-depth data entry projects.
- Maintained databases by creating new records or updating existing ones.
- Communicated by telephone and email for routine exchange of information.
- Reviewed and analyzed data processing system capabilities, workflows and scheduling limitations.
- Successful track record in challenging, dynamic environments
- Dedicated to continuously improving sales abilities and product knowledge
- Input numerical or alphabetical data into computer systems using standardized procedures
- Coordinated with customers to resolve problems regarding process discipline, data accuracy and data integrity.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Obtained scanned records and uploaded into company databases.
Education
Associate of Science - Accounting
Gwinnett Technical College
Lawrenceville, GA01.2018
Some College (No Degree) - Computer Technology
Lindsey Hopkins Technical School
Miami, FL04-2008
Skills
- Problem Resolution
- Customer relations
- Call Centers
- Customer Order Management
- Account Management
- Good communication skills
- CRM Software
- Data Entry
- Paperwork Processing
- Data Collection
- Microsoft PowerPoint
- Microsoft Excel
References
References available upon request.
Timeline
Customer Service Specialist/Data Entry Clerk
Assurant
07.2021 - 11.2023
Shift Manager
RaceTrac
11.2010 - 08.2015
Data Processing Specialist
Bj's Wholesale
02.2009 - 03.2010
Associate of Science - Accounting
Gwinnett Technical College
Some College (No Degree) - Computer Technology
Lindsey Hopkins Technical School
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