Christelle Makaka
Hamilton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Koch Foods
Fairfield, WA
05.2022 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved customer service wait times to mitigate complaints.
Supply Specialist
Army Reserve
Cincinnati, OH
06.2022 - 07.2023
- Assessed and evaluated inventory requirements to ensure operational efficiency.
- Mentored and developed supply team members to ensure regulatory compliance.
- Organized, analyzed and tracked supply data in order to identify trends, potential problems and solutions.
- Ensured compliance with local laws and regulations related to transportation, storage, and logistics activities.
- Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
Customer Service Cashier
Walmart
Middletown, OH
03.2021 - 05.2022
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Resolved customer complaints in a professional manner.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Answered customers' questions and provided information on store procedures or policies.
Education
High School Diploma -
ISTK
DR.CONGO07-2018
Skills
- Product Knowledge
- Report Generation
- Scheduling
- Appointment Scheduling
- Information Security
Timeline
Supply Specialist
Army Reserve
06.2022 - 07.2023
Customer Service Representative
Koch Foods
05.2022 - Current
Customer Service Cashier
Walmart
03.2021 - 05.2022
High School Diploma -
ISTK
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