Christelle Marc
In Good Health Services
Charlotte,NC
4
Languages
10
years of professional experience
Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Work History
Retail Supervisor
3 Years 6 Months- Supervised daily retail operations, ensuring high standards of customer service and store presentation.
- Trained and mentored staff on product knowledge, sales techniques, and company policies.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Collaborated with management to develop promotional strategies that increased foot traffic and sales revenue.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Server Shift Leader
9 Months- Developed training program for new servers to integrate into restaurant culture and operations.
- Coordinated table assignments and service flow in dining room to ensure optimal service delivery.
- Trained and acclimated new servers to restaurant's culture and operations.
- Maintained thorough knowledge of menu to describe dining options.
- Delivered exceptional service to large volume of daily customers, enhancing overall dining experience.
Bartender/Server/Hostess
6 Months- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted customers, answered questions, and recommended specials to enhance dining experience and drive sales.
- Trained new employees on restaurant procedures and plating techniques to ensure consistent service quality.
- Maintained professional demeanor to foster positive interactions and encourage customer engagement.
Server
4 Months- Provided exceptional service to high volume of daily customers.
- Checked with customers to assess meal satisfaction and promptly resolved any issues.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Collaborated with kitchen staff to address complaints and ensured timely delivery of replacement items.
- Presented menus to patrons, answered questions about offerings, and made tailored recommendations.
Server/Hostess
4 Months- Presented wine selections with appropriate glasses, enhancing dining experience for customers.
- Arranged tables for dining area to optimize space and improve flow. in between patrons to reduce wait times.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Itemized checks detailing meal costs and taxes, ensuring transparency for customers.
Line Cook/Hostess/Server
2 Years 2 Months- Served food and beverages to patrons, promptly resolving order issues to enhance customer satisfaction.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor with patrons, fostering a welcoming environment for inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Assisted in preparing salads, appetizers, and desserts, facilitating timely food service during peak hours.
Retail Sales Associate
1 Year 3 Months- Greeted customers and assisted in locating items, contributing to improved customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Monitored sales floor to assist customers and identify merchandise needing replenishment, ensuring a positive shopping experience.
- Arranged merchandise displays to highlight new styles and attract customers, driving sales and engagement.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
Education
Some College -no Degree - Psychology/Sociology
High School Diploma
- 2015-2016 - Honor Roll
- English AP Course
- 3.7 GPA
Skills
Nine years Customer service experience
Cash handling oversight
Stock management
Critical thinking
Active listening
Staff training and development
Task delegation
Scheduling and timekeeping
Multitasking and prioritizing
Stock supervision
Flexible work schedule
Adaptability to change
Teamwork and collaboration
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Creole
Native/ Bilingual
Spanish
Professional
Timeline
Retail Supervisor
In Good Health Services
02.2023 - 08.2026Read More
Server Shift Leader
Prezo Grille & Bar
06.2021 - 03.2022Read More
Bartender/Server/Hostess
TGI Fridays
01.2021 - 07.2021Read More
Server
PF Chang's Restaurant
09.2020 - 01.2021Read More
Server/Hostess
Olive Garden
09.2019 - 01.2020Read More
Line Cook/Hostess/Server
IHOP
06.2017 - 08.2019Read More
Retail Sales Associate
Michaels Craft Store
03.2016 - 06.2017Read More
Framingham State University
Some College -no Degree from Psychology/Sociology
Read More
Weymouth High School
High School Diploma
Read More