CHRISTELLE MASUNU
Wahiawa,HI
Summary
Passionate about continuous learning and personal growth, with a proactive approach to challenges that fosters adaptability and resilience in dynamic environments. Committed to leveraging experiences to contribute positively to team objectives and organizational success. Eager to transform insights into actionable strategies that enhance personal and professional development.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Environmental Service Order Coordinator
Island Palm Communities
Wahiawa, HI
05.2023 - Current
- Evaluated team roles and responsibilities to pinpoint and resolve high-value gaps in accountability.
- Coordinated and managed repair execution to guarantee prompt fulfillment of resident requests.
- Evaluated and addressed environmental challenges in inventory management to support flood mitigation initiatives.
- Island Palm Communities operates in property management or community services, emphasizing the importance of efficient order coordination within operational workflows.
- The Order Coordinator role likely involves direct communication with clients, vendors, internal departments, and adherence to compliance protocols related to housing or community services.
- Resolved customer issues related to work orders, addressing concerns promptly and professionally.
- Achieved high client satisfaction by effectively managing order confirmations and addressing inquiries. Resolved issues swiftly to support seamless operations.
- Conducted thorough reviews of work orders to guarantee adherence to company policies and regulations, enhancing record-keeping accuracy.
- Conducted thorough data entry and updates of order information in the database, safeguarding data integrity throughout the process.
- Documented order information in system and adjusted resident contact details to facilitate effective tracking of work orders.
- Coordinated with residents to provide timely assistance regarding order inquiries, adjustments, and cancellations.
- Assisted residents by providing tracking information and resolving maintenance issues.
- Informed supervisors and coworkers of maintenance repair needs and double-checked notes before completing work orders.
- Assisted in training new hires on company processes and procedures related to order coordination and management as well.
- Leveraged strong organizational skills to manage multiple priorities simultaneously while meeting strict deadlines consistently.
- Managed high-volume work orders for multiple residents, ensuring timely delivery and optimal service quality.
- Collaborated with cross-functional departments and vendors to optimize overall workflow processes for increased productivity.
- Entered and updated work order information diligently in the yardi database to ensure data accuracy at all times.
- Communicated directly with residents to verify maintenance repairs / environmental (moisture damage) specifications and address any concerns effectively.
- Facilitated training sessions for new manager to enhance proficiency in Yardi, ADP, and PowerBI.
- Facilitated departmental management for three months, maintaining operational efficiency and compliance until IPC appointed a new Environmental Safety Compliance Manager.
- Handled approximately 100 calls daily, addressing resident inquiries and enhancing overall satisfaction.
Teacher's and Main Office Assistant
Manumalo Academy
American Samoa
01.2013 - 01.2021
- Facilitated educational activities and managed office tasks to enhance learning environments.
- Managed incoming phone calls to provide assistance to parents and students regarding educational needs.
- Executed banking transactions and managed inventory logistics for office operations.
- Supported development of female high school athletes at Manumalo Academy through coaching basketball and softball from 2017 to 2020.
- Assisted teachers in delivering curriculum and managing classroom dynamics for 1st-3rd grade students.
- Developed engaging lesson plans tailored to diverse learning styles to enhance student understanding.
- Facilitated classroom activities that promoted teamwork and social skills among students.
- Conducted assessments to monitor student progress and implemented strategies for improvement.
- Maintained accurate records of student attendance, performance, and behavioral issues for compliance purposes.
- Organized extracurricular activities, including sports teams, promoting physical fitness and teamwork.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Created lessons and online testing materials to facilitate remote learning.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Adapted teaching methods and materials to meet students' varying needs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- These statements mirror the tone, structure, and content style from the existing work history while addressing the core responsibilities relevant to a teaching position at Manumalo Academy.
- Collaborated with parents and guardians to address academic concerns and foster student development.
Land Surveyor and Civil Engineer's Assistant
Paramount Builders Inc.
American Samoa
01.2013 - 01.2021
- A construction company I worked at as an assistant in the office, a surveyor, and an engineer’s assistant.
- Did cement testings or curing as well as an assistant. or Lab technician’s assistant. (2020-2021)
- A runner for the office to do banking and inventory as well.
- Completed APNGA Portable Nuclear Gauge as a radiation safety officer and U.S. D.O.T. Hazmat Certification Class (2021)
- **Survey Data Collection:** Gathered precise data using surveying tools to support project planning and execution.
- **Quality Assurance:** Performed quality checks on materials and processes to maintain construction standards.
- **Stakeholder Coordination:** Communicated effectively with contractors, engineers, and clients to align project goals and expectations.
- Coordinated with contractors and engineers to clarify project specifications, enhancing communication across teams effectively.
- Contributed to successful construction projects by providing topographical measurements and verifying property boundaries.
- Reduced errors in final deliverables through meticulous quality control checks during data processing stages.
- Facilitated seamless collaboration among multidisciplinary teams involved in complex construction projects through clear communication of survey findings.
- Streamlined workflow processes through effective communication with team members on goals, objectives, and deadlines.
- Maintained a high level of professionalism in the field by interacting courteously with landowners, residents, and fellow team members.
- Collaborated with senior surveyors to interpret blueprints, site plans, maps, and legal descriptions for effective project completion.
- Supported engineering teams with timely information by completing land surveys and boundary evaluations as needed.
- Enhanced overall surveying results through continuous learning and adaptation of new technologies, techniques, and industry trends.
- Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces.
- Coordinated survey crew activities and oversaw field operations.
- **Data Analysis:** Analyzing survey data and preparing reports to aid in decision-making processes for construction projects.
- **Field Documentation:** Recording detailed observations during inspections and surveys for future reference and compliance audits.
- Assisted engineers during site evaluations to collect essential data for project development.
- Assisted in preparing accurate project estimates by gathering relevant data on labor hours, material costs, and required resources.
- Studied corrections from senior engineers to learn and grow professionally.
- Set up, calibrated and operated engineering equipment.
- Conducted penetrating tests of surfaces to detect flaws.
- Assisted in training junior staff on surveying techniques and safety protocols to promote best practices.
- Set up precise measurement and control equipment.
- Read and used topographical data to complete analysis of land plots and roadways.
- Compiled measurement and marker data from plats and drawings using public records to determine geographical boundaries of land parcels and utility locations.
- Mitigated risk during construction phases with precise layout designs based on gathered survey data.
- Performed boundary, topographic and traverse land surveys.
Education
Bachelor of Arts - BA
Houston Baptist University Online
Houston, TX04-2028
Associate of Science - Civil Engineering Technology
American Samoa Community College
American Samoa01-2020
Skills
- I’m well experienced in assisting and lead to make the job better
- Computerized maintenance management
- Corrective action implementation
- Customer service
- Multitasking
- Reliability
- Troubleshooting skills
- Team building
- Stress tolerance
- Conflict resolution
- Strategic planning
Languages
Samoan
Native or Bilingual
tagalog
Elementary
English
Native or Bilingual
Timeline
Environmental Service Order Coordinator
Island Palm Communities
05.2023 - Current
Teacher's and Main Office Assistant
Manumalo Academy
01.2013 - 01.2021
Land Surveyor and Civil Engineer's Assistant
Paramount Builders Inc.
01.2013 - 01.2021
Bachelor of Arts - BA
Houston Baptist University Online
Associate of Science - Civil Engineering Technology
American Samoa Community College