Christelle Mengual
Amityville,USA
Summary
Dedicated and adaptable professional with 7+ years of experience in healthcare, customer service, and administrative support. Skilled in providing compassionate client care, resolving customer concerns, and managing records with accuracy. Strong communication abilities in English, French, and Creole. Seeking remote customer service or administrative support opportunities where I can leverage my interpersonal skills, computer proficiency, and problem-solving abilities to deliver excellent results.
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
DSP
ACLD
02.2025 - Current
- Oversaw daily operations, ensuring efficient service delivery and compliance with safety regulations.
- Led training sessions for new staff, enhancing overall team performance and service quality.
- Streamlined workflow processes to improve productivity and reduce operational delays.
- Implemented quality control measures, ensuring consistent adherence to company standards.
- Analyzed operational data to identify trends and inform strategic decision-making for process improvements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Recorded status and duties completed in logbooks for management.
- Maintained strong connections within the caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure, and respirations (TPRs) to assess and document important health information.
Direct Support Professional
Beacon Therapy Services
02.2018 - Current
- Provide direct client support, ensuring safety, comfort, and daily needs.
- Document care activities, progress, and communicate with interdisciplinary teams.
- Deliver compassionate assistance while advocating for client independence and self-expression.
- Apply crisis intervention techniques and de-escalation strategies when needed.
Home Health Aide
Various Agencies
10.2015 - Current
- Assist clients with daily living activities, mobility, and personal hygiene.
- Provide companionship, emotional support, and encourage well-being.
- Maintain accurate records of client progress and care plans.
Customer Service & Retail Associate
Pretty Girls
02.2015 - 09.2015
- Handled cash, credit card transactions, returns, and balanced registers.
- Assisted customers with purchases, product information, and issue resolution.
- Maintained store appearance and promoted customer loyalty through service excellence.
Front Desk Receptionist
Linden Health Care Center
06.2013 - 12.2014
- Greeted visitors, answered calls, and managed scheduling for staff and executives.
- Handled billing, payments, and daily financial reports.
- Coordinated meetings, sent calendar invitations, and maintained office equipment.
- Supported customer inquiries via phone, email, and in person.
Education
Some College Coursework - Biology
Medgar Evers College
Certificate - EKG
Long Island School of Healthcare Careers
01.2022
Certificate - Phlebotomy
Long Island School of Healthcare Careers
01.2022
High School Diploma - undefined
Erasmus High School
Brooklyn, NY01.2014
No Degree - Health Care Management
National University
San Diego, CA08-2026
Skills
- Customer Service & Client Relations
- Remote Communication Tools (Zoom, Teams, Google Meet)
- Microsoft Office Suite (Word, PowerPoint, Excel) & Google Workspace
- Patient & Client Care
- Records Management
- Data Entry
- Call Handling
- Email Support
- Scheduling
- Front Desk Support
- Conflict Resolution & Problem Solving
- CPR & First Aid Certified
- Multilingual: English, French, Creole
- First aid and safety
- Time management
- Client support
- Compassionate caregiving
- Medication administration
- Behavioral management
- Client documentation
- Direct patient care
- Appointment scheduling
- Patient care
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- PCA - Personal Care Aide
- CPCT/A - Patient Care Technician/Assistant
Interests
Writing, Reading, Music, Sports
Additional Information
- CPR & First Aid Certified
- Experienced in remote tools (Zoom, Google Meet, Microsoft Teams)
Languages
English
Full Professional
French
Full Professional
Timeline
DSP
ACLD
02.2025 - Current
Direct Support Professional
Beacon Therapy Services
02.2018 - Current
Home Health Aide
Various Agencies
10.2015 - Current
Customer Service & Retail Associate
Pretty Girls
02.2015 - 09.2015
Front Desk Receptionist
Linden Health Care Center
06.2013 - 12.2014
Certificate - EKG
Long Island School of Healthcare Careers
Certificate - Phlebotomy
Long Island School of Healthcare Careers
High School Diploma - undefined
Erasmus High School
Some College Coursework - Biology
Medgar Evers College
No Degree - Health Care Management
National University