Christelle Nintcheu Kamango

· Responded to inquiries from inmates and other members of public.

· Prepared reports to document incidents and violations.

· Established positive working relationships and maintained boundaries with resident offenders.

· Makes inmate inquiries and runs criminal histories

· Reduced risk exposure by identifying and analyzing potential risks in the jail

· Kept operations in line with government regulations by carefully checking documentation.

· Enters warrants onto Jail Record, sets up court magistrations,

· Streamlined reporting processes for efficient communication of key risk indicators

· Facilitated secure data sharing between departments by developing robust encryption protocols.

· Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.

· Maintained regulatory compliance by staying updated on relevant laws, regulations, and standards, implementing necessary changes when required.

· Conducted security checks of inmates and living areas.

· Documented inmate behavior and activities in logbooks.

· Investigated and responded to incidents of inmate misconduct.

· Resolved customer problems and complaints.

· Responded to inquiries from callers seeking information.

· Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

· Handled sensitive information with discretion while maintaining strict confidentiality standards.

· Sets up and processes releases of large groups and individuals for release to the general public, ICE, TDCJ, Mental Health facilities, and other LE agencies.

· Accepts and processes bonds, fines, and cash releases.

· Updates inmate records on the computer system and manually maintains all inmate incarceration files.

· Improved incident response times by creating and maintaining detailed incident response procedures.