Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Christelle Isabella Lopez

Houston,Tx

Summary

Motivated professional with a strong background in logistics. Excited to leverage experience, passion, and drive to contribute to the success of a dynamic company. Seeking a position to apply skills and expertise, make a meaningful impact, and drive growth. Committed to delivering exceptional results and exceeding expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Air & Ocean Senior Logistics Coordinator

Xpd Global
Houston, Tx
06.2024 - Current
  • Coordinated international shipments seamlessly while navigating complex import/export regulations and ensuring compliance with all relevant customs requirements.
  • Tracked shipment statuses, updates, maintained KPI's, data compliance, and rating requirements.
  • Completed accurate and timely customer invoicing, cost confirmations, processed vendor payments, etc.
  • Submitted, received, and reviewed, documents such as Bills of Lading, MBL, HBL, and SLI.
  • Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
  • Collaborated with sales teams to ensure accurate demand forecasting, enabling better alignment between production schedules and customer needs.

Ocean Export Agent

Janel Group
Houston, TX
10.2022 - 06.2024
  • Collaborated with agent partners and station operations teams to support ocean export requests, including quoting, handling day to day operations, customer service inquires, and communications pertaining to ocean exports.
  • Assisted in on boarding new clients to ensure ease of transition and maintain client satisfaction.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Played a key role in conflict resolution between parties involved in the export process, facilitating open communication and collaborative problem-solving efforts.
  • Developed and maintained key relationships with vendors and carriers to secure preferential pricing and service levels, benefiting both the organization and its customers.
  • Championed continuous improvement initiatives within the logistics function, fostering a culture of ongoing learning and development among team members.

Export Documentation Operator

Hoyer Global (USA), Inc.
Houston, TX
01.2019 - 05.2022
  • Performed all export operations and export customer service duties to process the documentation necessary for export freight.
  • Prepared and provided documents to customers and carriers in accordance with the terms of shipment standard operating procedures.
  • Verified export documents for compliance with local and international regulations, liaised with clients and performed logistical tasks.
  • Maintained adherence to company policy in enhancing client relations.
  • Accurately received, monitored, and processed all operational data, ensuring up-to-date records for review and analysis.

Account Specialist

Palmer Logistics
Baytown, TX
05.2017 - 12.2018
  • Utilized several computer programs including Accuplus, SAP, and Microsoft Office (Excel, Word, etc.)
  • Coordinated shipping and handling of chemicals with customers and technical staff.
  • Managed inventory, billing accounts, invoicing and claims.
  • Communicated with staff and customers throughout processes to ensure product was staged, loaded, and shipped efficiently.
  • Established and maintained strong relationships and developed rapport with internal and external customers.

Title Administration Clerk

Harris County
Houston, TX
05.2016 - 05.2016
  • Worked for the Secretary of State's office to complete vehicle ownership title work and the filings and transfers associated.
  • Arranged for temporary licenses, registrations, and finalized all invoice transactions associated.
  • Submitted all appropriate paperwork for public record and helped new owners understand the process of changing the title on a vehicle.
  • Worked closely with dealers and title services to ensure title work for their customers was handled in a fast and efficient manner.

Bank Teller

J.P. Morgan Chase
Houston, TX
05.2015 - 05.2016
  • Provided account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
  • Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative when needed.
  • Complied with bank operations and security procedures by participating in all dual-control functions, auditing other tellers' currency, and assisting in certification of proof.

Retail Sales Specialist

Macy's
Houston, TX
08.2014 - 05.2016
  • Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.
  • Documented sales by creating or updating customer profile records.
  • Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
  • Assisted with inventory, including receiving and stocking merchandise.
  • Provided excellent customer service to ensure customer satisfaction for return.

Education

(No Degree) - Business Administration

Houston Community College
Houston, TX

High School Diploma -

Marque Learning Center
Houston, TX
11.2012

Skills

  • Logistic Operations
  • Dangerous Goods Handling
  • Booking Management
  • Export Documentation
  • Import-Export Regulations
  • Ocean Freight Management
  • Teamwork and Collaboration
  • SAP
  • Cargowise
  • AES Filing

Certification

IMDG Code Certified - Janel Group

TWIC

Languages

Spanish
Professional Working

Timeline

Air & Ocean Senior Logistics Coordinator

Xpd Global
06.2024 - Current

Ocean Export Agent

Janel Group
10.2022 - 06.2024

Export Documentation Operator

Hoyer Global (USA), Inc.
01.2019 - 05.2022

Account Specialist

Palmer Logistics
05.2017 - 12.2018

Title Administration Clerk

Harris County
05.2016 - 05.2016

Bank Teller

J.P. Morgan Chase
05.2015 - 05.2016

Retail Sales Specialist

Macy's
08.2014 - 05.2016

(No Degree) - Business Administration

Houston Community College

High School Diploma -

Marque Learning Center
Christelle Isabella Lopez