Christelle Isabella Lopez
Houston,Tx
Summary
Motivated professional with a strong background in logistics. Excited to leverage experience, passion, and drive to contribute to the success of a dynamic company. Seeking a position to apply skills and expertise, make a meaningful impact, and drive growth. Committed to delivering exceptional results and exceeding expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Air & Ocean Senior Logistics Coordinator
Xpd Global
Houston, Tx
06.2024 - Current
- Coordinated international shipments seamlessly while navigating complex import/export regulations and ensuring compliance with all relevant customs requirements.
- Tracked shipment statuses, updates, maintained KPI's, data compliance, and rating requirements.
- Completed accurate and timely customer invoicing, cost confirmations, processed vendor payments, etc.
- Submitted, received, and reviewed, documents such as Bills of Lading, MBL, HBL, and SLI.
- Improved on-time delivery rates by closely monitoring shipment schedules and proactively addressing potential delays or issues.
- Collaborated with sales teams to ensure accurate demand forecasting, enabling better alignment between production schedules and customer needs.
Ocean Export Agent
Janel Group
Houston, TX
10.2022 - 06.2024
- Collaborated with agent partners and station operations teams to support ocean export requests, including quoting, handling day to day operations, customer service inquires, and communications pertaining to ocean exports.
- Assisted in on boarding new clients to ensure ease of transition and maintain client satisfaction.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Played a key role in conflict resolution between parties involved in the export process, facilitating open communication and collaborative problem-solving efforts.
- Developed and maintained key relationships with vendors and carriers to secure preferential pricing and service levels, benefiting both the organization and its customers.
- Championed continuous improvement initiatives within the logistics function, fostering a culture of ongoing learning and development among team members.
Export Documentation Operator
Hoyer Global (USA), Inc.
Houston, TX
01.2019 - 05.2022
- Performed all export operations and export customer service duties to process the documentation necessary for export freight.
- Prepared and provided documents to customers and carriers in accordance with the terms of shipment standard operating procedures.
- Verified export documents for compliance with local and international regulations, liaised with clients and performed logistical tasks.
- Maintained adherence to company policy in enhancing client relations.
- Accurately received, monitored, and processed all operational data, ensuring up-to-date records for review and analysis.
Account Specialist
Palmer Logistics
Baytown, TX
05.2017 - 12.2018
- Utilized several computer programs including Accuplus, SAP, and Microsoft Office (Excel, Word, etc.)
- Coordinated shipping and handling of chemicals with customers and technical staff.
- Managed inventory, billing accounts, invoicing and claims.
- Communicated with staff and customers throughout processes to ensure product was staged, loaded, and shipped efficiently.
- Established and maintained strong relationships and developed rapport with internal and external customers.
Title Administration Clerk
Harris County
Houston, TX
05.2016 - 05.2016
- Worked for the Secretary of State's office to complete vehicle ownership title work and the filings and transfers associated.
- Arranged for temporary licenses, registrations, and finalized all invoice transactions associated.
- Submitted all appropriate paperwork for public record and helped new owners understand the process of changing the title on a vehicle.
- Worked closely with dealers and title services to ensure title work for their customers was handled in a fast and efficient manner.
Bank Teller
J.P. Morgan Chase
Houston, TX
05.2015 - 05.2016
- Provided account services to customers by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Cross-sold bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative when needed.
- Complied with bank operations and security procedures by participating in all dual-control functions, auditing other tellers' currency, and assisting in certification of proof.
Retail Sales Specialist
Macy's
Houston, TX
08.2014 - 05.2016
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Documented sales by creating or updating customer profile records.
- Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
- Assisted with inventory, including receiving and stocking merchandise.
- Provided excellent customer service to ensure customer satisfaction for return.
Education
(No Degree) - Business Administration
Houston Community College
Houston, TXHigh School Diploma -
Marque Learning Center
Houston, TX11.2012
Skills
- Logistic Operations
- Dangerous Goods Handling
- Booking Management
- Export Documentation
- Import-Export Regulations
- Ocean Freight Management
- Teamwork and Collaboration
- SAP
- Cargowise
- AES Filing
Certification
IMDG Code Certified - Janel Group
TWIC
Languages
Spanish
Professional Working
Timeline
Air & Ocean Senior Logistics Coordinator
Xpd Global
06.2024 - Current
Ocean Export Agent
Janel Group
10.2022 - 06.2024
Export Documentation Operator
Hoyer Global (USA), Inc.
01.2019 - 05.2022
Account Specialist
Palmer Logistics
05.2017 - 12.2018
Title Administration Clerk
Harris County
05.2016 - 05.2016
Bank Teller
J.P. Morgan Chase
05.2015 - 05.2016
Retail Sales Specialist
Macy's
08.2014 - 05.2016
(No Degree) - Business Administration
Houston Community College
High School Diploma -
Marque Learning Center