Summary
Overview
Work History
Education
Skills
Timeline
Server

Christen Brand

Tulsa,OK

Summary

Organized lead waitress with experience in many restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Overview

6
6
years of professional experience

Work History

Lead Server

Bricktown Brewery
Tulsa, OK
04.2022 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Cultivated warm relationships with regular customers.

Lead Bartender

Chillis
Tulsa, OK
03.2021 - 03.2022
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Consulted with managers to organize special events and promotions.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Lead CNA

Fianna Hills Nursing & Rehab
Fort Smith , AR
02.2017 - 02.2021
  • Prepared, boxed and staged outgoing shipments.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained best-in-class standards for individualized care in 80-bed unit by continuously checking in with patients and families and quickly providing care.
  • Worked flexible hours; night, weekend, and holiday shifts.

Lead Server

Pizza Hut
Poteau, OK
08.2016 - 02.2017
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Managed food resources, memorized orders and coordinated customer service.

Education

High School Diploma -

Howe High School
Howe, OK
05.2017

Skills

  • Critical Thinking
  • Order Accuracy and Delivery
  • Conflict and Complaint Resolution
  • Customer Service
  • Safe Food Handling
  • Cash Handling
  • High-Volume Dining
  • Team Leadership
  • Willingness to Learn

Timeline

Lead Server

Bricktown Brewery
04.2022 - Current

Lead Bartender

Chillis
03.2021 - 03.2022

Lead CNA

Fianna Hills Nursing & Rehab
02.2017 - 02.2021

Lead Server

Pizza Hut
08.2016 - 02.2017

High School Diploma -

Howe High School

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Christen Brand