Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christen Hawkins

Columbus,Ohio

Summary

Versatile IT Service Technician skilled in IT asset tracking, and ready to fix faulty hardware, install new software and support continuous business operations with a commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service requests while maintaining quality and efficiency. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.

Overview

3
3
years of professional experience

Work History

Computer Technician

Illumynt
06.2023 - Current
  • Linked computers to network and peripheral equipment
  • Performed troubleshooting and implemented solutions to correct computer hardware and software malfunctions
  • Diagnosed and repaired hardware malfunctions
  • Tested and installed motherboards, processors, and graphics cards on desktops
  • Utilized erasure and imaging software on 40+ devices daily
  • Assisted with ongoing date entry in asset management system

IT Intern

United Parcel Service, UPS
01.2021 - 06.2023
  • Provided technical support, resolving IT issues to maximize productivity.
  • Installed application software and upgrades, virus protection, and drivers.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.

Education

Bachelor of Science - Network Engineering And Security

Western Governors University
Salt Lake City, UT
12.2025

Associate of Science - Computer Science

Columbus State Community College
Columbus, OH
12.2023

Skills

  • Hardware and software installation
  • Hardware troubleshooting
  • Computer imaging
  • System backup
  • Computer troubleshooting
  • Operating system installation
  • IT asset management

Timeline

Computer Technician

Illumynt
06.2023 - Current

IT Intern

United Parcel Service, UPS
01.2021 - 06.2023

Bachelor of Science - Network Engineering And Security

Western Governors University

Associate of Science - Computer Science

Columbus State Community College
Christen Hawkins