Christen Riggins, DNP RN
Upper Marlboro,MD
Summary
Doctor of Nursing Practice prepared nursing leader with over 16 years of progressive experience (2009–Present) in ambulatory operations, emergency services, and healthcare leadership. Demonstrated success in driving operational excellence, promoting health equity, enhancing workforce performance, and ensuring regulatory compliance within complex care environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Director of Ambulatory Nursing-MAS
MedStar Health
Columbia, MD
01.2024 - Current
- Directed enterprise-level leadership for ambulatory nursing operations, ensuring quality care delivery and compliance.
- Managed workforce planning initiatives focused on staffing efficiency and labor cost containment.
- Collaborated with executive leadership to implement system-wide initiatives enhancing access and patient experience.
- Led hiring, onboarding, and professional development of nursing and support personnel.
- Ensured adherence to regulatory and accreditation requirements, maintaining high standards of practice.
- Analyzed performance dashboards to identify risks, reduce variation, and drive quality improvement.
- Championed health equity principles in ambulatory workflows to enhance outcomes for diverse populations.
- Mentored emerging leaders and nurse managers, fostering leadership development and improving retention.
Sr. Manager of Clinical Operations
MedStar Brandywine
Brandywine, MD
01.2021 - Current
- Delegated tasks to each member of staff and oversaw task completion, offering assistance to promote success.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Supervised 45 staff members and provided periodic performance evaluations.
- Managed clinical operations and procedures, including enforcing adherence to federal and state regulations and healthcare law requirements.
- Enforced compliance with local, state, and federal healthcare regulations, including Medicare and Medicaid requirements, HIPAA and OSHA.
Emergency Room Registered Nurse
Laurel Regional Hospital
Laurel, Maryland
02.2010 - Current
- · Unit Charge Nurse with the responsibility of working collaboratively with Physicians, case managers and other members of the health care team to discuss patients conditions, acuity and medical needs. Organized staff/patient assignments and patient care in a 30 bed unit.
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care to deliver comprehensive services.
- Administered oral, intramuscular and IV medications to patients and monitored responses.
- Monitored and educated nursing students and externs on proper care procedures and prioritization strategies.
- Served in various functions of charge , triage , and preceptor nurse through various shifts
Manager RN
Maxim Healthcare
Largo, MD
06.2020 - 01.2021
- Collects data pertinent to the healthcare consumer's health or the situation. Analyzes the assessment data to determine actual or potential diagnoses, problems, and issues.
- Collect specimens (e.g. – Nasopharyngeal swab) from asymptomatic and symptomatic people in an effort to confirm or rule-out the COVID 19 virus
- Work in a team environment and rotate between various skills including ordering testing in EPIC under the direction of the care provider, collecting specimen and labeling, patient education, supply ordering, educating residents of PG county MD on proper swabbing procedure, and critically thinking and assessing patients who may present ill.
- Trained and mentored new RNs on best practices, polices and stand practices
- Delegated and prioritized tasks, streamlining all steps in rapid response situations.
CDU Kaiser Registered Nurse
Capitol Hill
Washington, DC
05.2013 - 12.2016
- Provide professional nursing care within the department.
- Collaborate with other health care professionals.
- Implement timely interventions for patient care.
Emergency Room Nurse
Flex RN
06.2012 - 08.2015
- Travel RN-Various ER -DMV area.
- Close communication with all members of the healthcare team, as well as the ability to independently recognize the need for early intervention.
- Provide support, education and comfort to patients and their families during their emergency room experience.
- Provide IV insertion, intubation, medicine administration, blood drawing
Education
Doctorate Of Nursing Practice
Herzing University
Dearborn, MI12-2025
Master of Science - Nursing Leadership And Management
Aspen University
10.2020
Associate of Applied Science Degree - Nursing
Prince George's Community College
2009
Skills
- Ambulatory & Health System Nursing Operations
- Workforce Strategy, Staffing Models & FTE Optimization
- Health Equity & Access to Care Implementation
- budget management & fiscal oversight
- Quality, Safety & Risk Mitigation
- Regulatory, Accreditation & Compliance
- Patient Experience & Service Excellence
- Emergency & Trauma Care Leadership
- Change Management & Practice Transformation
- Mentorship, Succession Planning & Talent Development
Affiliations
- Active member of Maryland Nurses Association 2009 to current
- Member National Emergency Nurses Association (ENA) 2011 to present
Certification
- BLS, ACLS, PALS, STABLE and TNCC certified.
- NIHSS certification
Timeline
Director of Ambulatory Nursing-MAS
MedStar Health
01.2024 - Current
Sr. Manager of Clinical Operations
MedStar Brandywine
01.2021 - Current
Manager RN
Maxim Healthcare
06.2020 - 01.2021
CDU Kaiser Registered Nurse
Capitol Hill
05.2013 - 12.2016
Emergency Room Nurse
Flex RN
06.2012 - 08.2015
Emergency Room Registered Nurse
Laurel Regional Hospital
02.2010 - Current
Master of Science - Nursing Leadership And Management
Aspen University
Associate of Applied Science Degree - Nursing
Prince George's Community College
Doctorate Of Nursing Practice
Herzing University