CHRISTEN WAGER
Saint Cloud,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
HR Support Service Coordinator
Osceola County Board of County Commissioners
Kissimmee, FL
02.2021 - 07.2024
- Maintained human resources information system and kept employee files up to date and accurate.
- Reviewed human resources paperwork for accuracy and completeness.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Worked with FDLE (Florida Department of Law Enforcement) to maintain salary incentives for over 100 employees
- Fingerprinted volunteers and county employees on a daily basis
- Processed up to 18 employees in the HR system after recruiting
Veterinary Technician
Saint Francis Animal Hospital
Saint Cloud, FL
06.2015 - 02.2021
- Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record
- Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures
- Collected and prepared specimens and samples for outside laboratory analysis
- Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs
- Positioned animals for diagnostic imaging such as x-rays
- Assisted veterinarian with wound treatment, administration of vaccines and operations
- Cleaned, restocked and organized examination rooms
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions
- Administer medications, vaccines, and treatments as instructed by veterinarian
- Euthanized terminally ill patients
- Fed, walked and bathed animals.
Receptionist
Saint Francis Animal Hospital
Saint Cloud, FL
06.2015 - 02.2021
- Fielded approximately 40 incoming calls from pet owners, answered questions and took messages that would be left for the veterinarians on staff
- Greeted customers and visitors in-person and via telephone calls
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Prepared packages for shipment, pickup or courier delivery to customers
- Maintained the office and the waiting room so that common areas were clean at all times
- Received and routed business correspondence to correct department or staff member
- Processed financial transactions for clients.
Customer Service Associate
Wawa
Saint Cloud, FL
12.2014 - 08.2015
- Modified and refined offerings and operational practices to meet changing customer requirements
- Informed customers about special promotions and provided detailed information for various products
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality.
Customer Service Associate
Winn Dixie
Saint Cloud, FL
03.2010 - 03.2015
- Delivered exceptional customer service through acknowledgement, communication and commitment to quality
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
- Informed customers about special promotions and provided detailed information for various products
- Developed customer service improvement initiatives to decrease customer wait times
- Exhibited exceptional customer service at all times, including addressing customer inquiries and ensuring resolution.
Education
High School Diploma - N/a
Saint Cloud High School
Saint Cloud, FL05.2010
Diploma - Veterinary technician
Ashworth College
Norcross, GA01.2014
Skills
- Safety procedures
- Word processing
- Recordkeeping
- Time management
- Proofreading and editing
- Communication skills
- Charting and clinical documentation
- Compassionate
- Intake and discharge
- Personable
- Scheduling and calendar management
- Maintain records of prescriptions
- Professional demeanor
- Responsible
- Multi-line telephone systems
- Flexible Schedule
- Customer and client relations
- Microsoft Office Proficiency
- Multitasking strengths
- Meticulous Attention to detail
- Punctual
- Personable and outgoing
- Resourceful
- Scheduling
- Dedicated team player
- Memorization and recall
- Understands grammar
- Administrative support
- Verbal and written communication
- Medical terminology
- Attention to detail
- Excellent multitasker
- Performance improvement
- Strong communication skills
- Dependable and punctual
- Data entry
- Excellent computer skills
- Conflict Resolution
- Excellent customer service skills
- Sales techniques
- Motivated to do best job possible
- Customer Service
- Cash handling
- Billing and invoicing
- Decision-making abilities
- Greeting customers
- File management
- Background Checks
- Customer Relations
- Exceptional communicator
- Maintains confidentiality
- Confidential Document Control
- Exit Interviews
- Employee Retention
- Recruitment and selection
- Record preparation
- Open enrollment coordination
- Recruitment Management
- Clerical Support
- Human resources records
- Human resources administration
- Office Administration
- Computer Literacy
- Maintaining files
- Team Player
- Recruitment
- Administrative Skills
- Data entry skills
- Data Collection
- Complaint resolution
- Filing
Timeline
HR Support Service Coordinator
Osceola County Board of County Commissioners
02.2021 - 07.2024
Veterinary Technician
Saint Francis Animal Hospital
06.2015 - 02.2021
Receptionist
Saint Francis Animal Hospital
06.2015 - 02.2021
Customer Service Associate
Wawa
12.2014 - 08.2015
Customer Service Associate
Winn Dixie
03.2010 - 03.2015
High School Diploma - N/a
Saint Cloud High School
Diploma - Veterinary technician
Ashworth College