Quote
Work Preference
Overview
SUMMARY
Additional Information
Work History
Education
Skills
Certification
Accomplishments
ACCOUNTING FOR TIME GAPS
Timeline
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Emily Nielsen
Customer Service

Emily Nielsen

Red Beard Trucking Company
Centennial,CO
“"She remembered who she was, and the game changed"”

Work Preference

Desired Job Title

Locksmith ApprenticeLocksmith AssistantTechnical Support RepresentativePersonal AssistantLeader in Training

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid

Location:

Centennial, ColoradoDenver metro areaCentennial, CO Denver, COAurora, CO

Open to relocation:

No

Minimum Desired Compensation

$25/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match4-day work week

Overview

Motivated and adaptable professional with a background in customer service, sales, and specialized support roles. Highly skilled in digital literacy and office software, with hands-on experience in clinical medical settings and labor environments. Committed to continuous learning and professional development.

08+
Years of experience
01+
Certification
01+

Drivers License

07+
years of post-secondary education

Additional Information

I’m someone whose early experiences taught me the value of awareness, resilience, and personal safety. Those lessons shaped my ability to stay alert, think clearly under pressure, and support others through challenging situations. As a single mom, I’ve learned to navigate uncertainty with strength and purpose — and I bring that same mindset into the world of security.

My long‑term goal is to help single women and people facing hardship feel more secure and confident in their environments. I believe safety is a basic right, not a privilege, and I’m committed to empowering others with the knowledge, awareness, and tools that create real protection. My work is driven by purpose, by experience, and focused on building safer spaces for those who need it most.

Work History

10.2021 - 03.20225 Months
Laborer
Red Beard Trucking Company | Littleton, CO
  • Completed prompt snow removal process during and after weather events.
  • Operated equipment while observing standard safety procedures.
  • Maintained assigned vehicles and equipment in professional working conditions.
  • Upheld safety standards for working in wet, cold and windy conditions.
  • Worked in parking lots, roads and driveways to handle needs of businesses and residential customers.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Applied salt or chemical solutions to surfaces as preventive measure against snow and ice buildup.
06.201412 Years 4 Months
Customer Service Representative/Support Specialist
Echo Star | Littleton, CO
03.2020 - 11.20208 Months
Customer Service Representative
Iconic Results | Phoenix, AZ

Education

Certifificate Non-accredited | Professional Locksmith

Stratford Career Institute | 06.2025 - Current
Stratford Career Institute
06.2025 - Current

No Degree | Medical Assistant

Everest College | Aurora, CO | 04.2007 - 11.2009
Everest College - Aurora, CO
04.2007 - 11.2009
  • Completed AP course in [Subject]
  • Relevant Coursework: Medical assistant & Dental assistant
  • Professional Development: medical assistant

CPR, First Aid, HIPAA training, OSHA compliance.

GED

CWEE | Denver, CO | 09.2026 - Current
CWEE - Denver, CO
09.2026 - Current

Certifificate | Digital Literacy

Northstar | Denver, CO | 03.2023 - 07.2026
Northstar - Denver, CO
03.2023 - 07.2026
  • Professional Development: [Subject]

Skills

Digital Proficiency: Windows 10/11
macOS
Microsoft Word
Excel
PowerPoint
Google Docs
and Email basics.
Client Support: Telehealth access assistance

Certification

  • Digital Literacy Certificate | Northstar | 2023-05–2023-09
  • Completed comprehensive training in Information Literacy, Cybersecurity, and Microsoft/Google suites.
  • Medical Assistant Training | Everest College | 2007–2008
  • Completed coursework in medical billing, coding, and clinical hands-on experience.
  • Colorado Driver's License

Accomplishments

CWEE: completed Career readiness, and social emotional support october 2026

involved with Cross Purpose via LAUNCH program as well currently. To further education

ACCOUNTING FOR TIME GAPS

  • Continuous Education: Highlighting your 2023 Northstar certificate and your current 2025 enrollment shows a commitment to professional growth during gaps in employment.
  • Skill-Based Layout: This format prioritizes your extensive technical and soft skills at the top to emphasize your immediate value to an employer over a chronological timeline.
  • 28 certificates in self growth during incarceration

Timeline

CWEE - GED,
09.2026 - CurrentRead more
Stratford Career Institute - Certifificate Non-accredited , Professional Locksmith
06.2025 - CurrentRead more
Northstar - Certifificate, Digital Literacy
03.2023 - 07.2026Read more
Laborer
Red Beard Trucking Company
10.2021 - 03.2022Read more
Customer Service Representative
Iconic Results
03.2020 - 11.2020Read more
Customer Service Representative/Support Specialist
Echo Star
06.2014 Read more
Everest College - No Degree, Medical Assistant
04.2007 - 11.2009Read more
Emily NielsenCustomer Service