Christen Walters,RN,BSN
Davie,FL
Summary
Compassionate Clinical Registered Nurse experienced in Triage RN Care and Case Management. Dedicated in patient care and life saving measures. Committed in identifying and resolving barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations. Highly proficient in utilizing clinical skills to assess, plan, implement, coordinate, monitor, and evaluate effectiveness of care management plan to ensure appropriate healthcare outcomes for members.
Overview
11
11
years of professional experience
Work History
Telehealth Triage RN
United Health Care/Optum
03.2022 - Current
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Assisted with training new nursing staff on triage procedures, contributing to the overall growth of the team''s competencies.
Clinical Review Nurse
CPHL Uniform Assessment System (UAS NY)
01.2020 - Current
- Determine whether all aspects of patient care, at every level, to be medically necessary and appropriate.
- Review physician documentation and medical records to determine if proposed treatment plan is medically necessary and appropriate per medically accepted clinical review criteria.
- Recommend proposed treatment plan appropriate to members' health needs.
- Compliance with established utilization review process performance expectations and standards, assuring professional medical accuracy of members individual needs.
RN, Medical Information Specialist Case Manager
Conduent/ Bayer Pharmaceuticals
04.2017 - 09.2019
- Perform clinical health assessments and provide disease and drug specific education to the patient and caregiver.
- Document health assessments and any clinical interventions according to nursing scope of practice and guidelines.
- Report Adverse Drug Events that have been experienced by the patient in accordance with the FDA and Pharmaceutical requirements.
- Identifying gaps in care and implementing a care plan that will address the identified needs, thus removing the barriers and promoting healthy patient outcomes.
RN, Telecare Triage Case Manager
Vitas Healthcare
03.2017 - 03.2018
- Provide clinical assessments and interventions utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.
- Plan, implement, and evaluate appropriate health care services in conjunction with the physician treatment plan.
- Facilitate access to care and resources to meet the patients' health care needs.
- Provide education and tools to promote self-management.
- Successfully engaging and managing weekly caseloads.
- Conduct Medication Reconciliation.
- Conduct assessments to identify individual needs and implement a specific care management plan.
- Collaborate with on call Physician, Field Case Manager, Social Worker, Medical Director, Manager, and other functional areas to assist the member to meet their health care goals.
Registered Nurse
Holy Cross Hospital
07.2015 - 03.2017
- Performed ongoing evaluations and assessments to revise initial plan of care.
- Collaborated with interdisciplinary team to provide optimal care.
- Maintain proficient intubation care.
- Performed tracheostomy care, Foley indwelling catheters (urethral or suprapubic catheters) care, ostomy care, and IV fluid treatment.
- Performed pressure ulcer debridement and dressing changes (wound care).
- Administered medications and PEG tube feedings as ordered by physician.
- Participated in on-call rotations and provided after hours care.
- Implemented effective infection control procedures.
- Oversee effective discharge planning through coordination with physicians and case management.
RN Case Manager
Carr -Davis Family
12.2012 - 06.2015
- Educate patient and family members on disease process to promote management of chronic condition.
- Medicare billing and management.
- Manage patient during ventilator care.
- Tracheostomy Care and breathing treatment.
- Develop and manage a coordinated plan of care to meet patient and family needs (family dynamics).
- Monitor the patient progress towards achieving optimal functional status.
- Assist patient with activities of daily living (ADLs).
- Provided wound care assessment, preventive measures, and treatment.
- Collaborate with physicians, pharmacists, and social workers to create and maintain a comprehensive plan of care.
- Medication administration, reconciliation, and education/teaching.
Education
Bachelor of Science - Nursing
Broward College
Davie, FloridaSkills
Cardiac Clinical Registered Nurse
Ortho-Neuro clinical Registered Nurse
Wound Care Management
Hospice Care Clinician
Home Health Care
Triage Telephonic Nursing Care
Professional Customer Service
Skype/IM
ER observation Registered Nurse
Medical Surgical Registered Nurse
Collaborating with physicians
Pain Management Care Clinician
OBGYN Women’s Health
Nursing Assessment
Microsoft Word/Excel/Outlook
Ability to work autonomously
Timeline
Telehealth Triage RN
United Health Care/Optum
03.2022 - Current
Clinical Review Nurse
CPHL Uniform Assessment System (UAS NY)
01.2020 - Current
RN, Medical Information Specialist Case Manager
Conduent/ Bayer Pharmaceuticals
04.2017 - 09.2019
RN, Telecare Triage Case Manager
Vitas Healthcare
03.2017 - 03.2018
Registered Nurse
Holy Cross Hospital
07.2015 - 03.2017
RN Case Manager
Carr -Davis Family
12.2012 - 06.2015
Bachelor of Science - Nursing
Broward College
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