Christephor Jenkins

As a sales floor associate, you're in charge of providing a good customer experience and more. Your job duties typically focus on customer service, like assisting people in the store with products or orders, but may also include janitorial work, sales, and stocking.

• Maintained in-depth understanding of all available brands and types of flooring available to customers.
• Demonstrated features of different floor options and overcame objections with knowledgeable responses.
• Followed up with customers to assess satisfaction, answer questions and resolve concerns.
• Discussed pricing, additional charges and payment plans during sales process.
• Drove team revenue totals by bringing in top sales numbers.
• Assisted customers with selecting appropriate floor types and styles.
• Monitored customers for signs of security concerns and escalated issues to management.

• Prepared merchandise for sales floor by pricing or tagging.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Increased sales by offering advice on purchases and promoting additional products.