CHRISTI BLACKWOOD

• Provide guidance on Medicare, life insurance, and health insurance options through an independent insurance business.
• Explain coverage options and help clients evaluate solutions based on their individual needs.

• Borrower guidance supports clear understanding of mortgage options and application requirements in mortgage brokerage setting.

• Financing options provided to align with borrower needs through the review of loan scenarios and lender pricing.

• Provided borrower progress updates throughout loan application approval and closing workflows while remaining attentive to customer needs.
• Review loan requirements during applicant interviews before suggesting offers.
• Review loan files and updated records to align with current standards.
• Facilitate cross-functional communication across clients, processing teams, and third parties to achieve prompt loan closings.

• Partnered with executive management to support mortgage production, operational performance, and organizational growth.
• Directed sales leadership, talent development, and collaboration across sales, operations, underwriting, and compliance to improve efficiency, risk management, and the borrower experience.
• Led two loan origination system implementations, delivering a 25% increase in operational efficiency through process optimization and system adoption.
• Designed scalable workflows, policies, and operational controls that strengthened regulatory compliance by 40% while enhancing productivity and reducing process bottlenecks.
• Applied mortgage lending, regulatory compliance, affordable housing, and complex loan structuring expertise to develop financing solutions and support portfolio growth.

• Consistently generated $2–3 million in monthly mortgage production through tailored financing solutions and client service.
• Analyzed credit, income, assets, and property qualifications to structure loan solutions in accordance with underwriting guidelines and regulatory requirements.
• Built a referral network of real estate professionals, builders, and financial advisors while guiding borrowers through complex lending decisions.