Christi Dixon
Foley,AL
Summary
Results-driven professional with expertise in project coordination and problem solving within the higher education sector. Known for developing training materials and facilitating team collaboration, significantly enhancing team performance and operational efficiency.
Overview
15
15
years of professional experience
Work History
Team Supervisor
Columbia Southern University
Orange Beach, Alabama
10.2024 - Current
- Supervised daily operations of academic support teams at a higher education institution.
- Coordinated schedules and workloads to optimize team performance and support student needs.
- Assisted in resolving student inquiries through effective communication and problem-solving skills.
- Monitored team performance and provided constructive feedback to improve service delivery.
- Developed materials and resources for staff training on student engagement strategies.
- Facilitated meetings to foster collaboration among team members and share best practices.
- Assigned tasks to employees and supervised activities to meet operational needs and boost customer satisfaction.
- Provided training and support to new employees to ensure they understand their job responsibilities.
- Developed and implemented policies to enhance team effectiveness and service delivery.
- Monitored team members' progress and provided feedback and guidance.
- Ensured compliance with company policies, procedures, and safety regulations.
Administrative Supervisor
Columbia Southern University
Orange Beach, Alabama
06.2018 - 10.2024
- Maintained accurate records and documentation to ensure compliance with regulatory standards.
- Resolved administrative issues by providing timely support and guidance to staff.
- Reviewed employee timesheets to verify accurate recording of hours worked and prevent payroll discrepancies.
- Prepared monthly reports to assist the Team Supervisors with assisting their teams.
- Supported executive personnel by preparing presentation materials, including charts, graphs, and reports, to facilitate informed decision-making.
- Ensured all administrative tasks were completed accurately and on time.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Financial Aid Specialist I and II
Columbia Southern University
Orange Beach, Alabama
08.2011 - 06.2018
- Advised students on financial aid options and application processes, ensuring clarity and understanding of available resources.
- Evaluated eligibility for federal and state financial aid programs.
- Processed financial aid applications and verified required documentation.
- Maintained accurate records of student financial aid transactions, supporting compliance and efficient program administration.
- Responded to inquiries regarding financial aid status and requirements, providing timely and accurate information to enhance student experience.
Education
Master of Science - Organizational Leadership
Waldorf University
Forest City, IA03-2017
Bachelor of Science - Business Administration
Columbia Southern University
Orange Beach, AL09-2014
Associate of Applied Science - Accounting
Southwest Georgia Technical College
Thomasville, GA12-2006
Skills
- Project management
- Team management
- Project coordination
- Performance monitoring
- Performance improvement
- Conflict resolution
- Mentoring and coaching
- Coaching and mentoring
- Effective communication
- Time management
- Problem solving
- Data analysis
Timeline
Team Supervisor
Columbia Southern University
10.2024 - Current
Administrative Supervisor
Columbia Southern University
06.2018 - 10.2024
Financial Aid Specialist I and II
Columbia Southern University
08.2011 - 06.2018
Master of Science - Organizational Leadership
Waldorf University
Bachelor of Science - Business Administration
Columbia Southern University
Associate of Applied Science - Accounting
Southwest Georgia Technical College