Christi Laver
Surprise,AZ
Summary
Administrative and sales professional with 20+ years of experience in office management, reception, patient services, and sales leadership. Proven track record in driving revenue growth, leading high-performing teams, and delivering exceptional client care. Skilled in medical administration, compliance, and staff training with a strong focus on efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Studio Operations Lead Sales Consultant & Trainer
REMOVERY LLC
Glendale, US
03.2024 - Current
- Consistently exceeded monthly sales targets by 25% through effective lead generation and conversion strategies
- Led a team of 35 sales consultants, providing guidance, training, and support to drive individual and team performance
- Developed and implemented innovative sales techniques resulting in an increase in overall revenue by 60%
- Conducted regular performance evaluations of sales consultants, identifying areas for improvement and implementing necessary training programs
- Nurtured leads throughout the entire sales cycle, from initial contact to closing deals, ensuring high conversion rates
- Implemented CRM system to track customer interactions, streamline processes, and improve overall efficiency of the sales team
- Increased client base by 20% through proactive outreach efforts including cold calling/emailing potential prospects within target industries/markets
- Identified upselling opportunities within existing accounts resulting in an increase in average deal size by 20%
- Achieved recognition as top-performing Sales Consultant for three consecutive quarters based on exceeding individual quotas
- Increased team productivity by implementing efficient sales processes and providing ongoing training on effective sales techniques
- Created and maintained a database of potential clients, tracking contact information, interactions, and follow-up actions
- Oversaw daily operations to ensure efficient workflow and resource allocation.
- Developed training programs for staff to improve operational knowledge and skills.
- Monitored compliance with safety regulations and company policies consistently.
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Establishing key performance indicators to track productivity, quality standards.
Patient Services Specialist
American Oncology Network
Surprise, US
06.2022 - 03.2024
- Coordinate patient scheduling, medical records management, and insurance verification in strict compliance with HIPAA regulations.
- Serve as a primary point of contact for patients, providing compassionate support while ensuring timely communication and coordination with physicians, nurses, and clinical staff.
- Accurately process copayments, insurance authorizations, and medical documentation to support efficient clinic operations.
- Manage high-volume inbound and outbound calls with professionalism, addressing patient inquiries, scheduling needs, and billing concerns.
- Contribute to a streamlined patient experience by anticipating needs, resolving issues quickly, and maintaining a welcoming and professional front-office presence.
- Coordinated staff schedules to maintain optimal workforce levels throughout shifts.
- Assisted healthcare team with patient scheduling and appointment management.
- Prepared examination rooms and ensured availability of medical supplies.
- Coordinated referrals to specialists and managed follow-up appointments seamlessly.
- Maintained electronic health records and ensured data compliance securely.
- Supported the oncology team with administrative tasks and patient communication efficiently.
- Scheduled follow-up appointments for post-treatment checkups or lab work as directed by physicians.
- Greeted patients warmly upon arrival at the clinic and provided assistance as needed.
- Responded promptly to inquiries from patients or family members related to medical concerns.
- Provided administrative support to the oncology team, including scheduling appointments, entering data into EMR systems, and filing patient records.
Medical Office Manager
SURPRISE HEALTH CENTER
Surprise, US
06.2015 - 06.2022
- Managed daily operations of medical office to ensure efficient workflow.
- Coordinated patient scheduling and appointment management for multiple providers.
- Oversaw staff training and development to enhance team performance.
- Implemented office policies and procedures to improve service quality.
- Maintained compliance with health regulations and organizational standards.
- Developed budgets and managed financial records for operational expenses.
- Facilitated communication between patients, providers, and insurance companies.
- Supervised inventory management of medical supplies and equipment for efficiency.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Coordinated with insurance companies to verify coverage of services rendered.
- Maintained accurate patient data, including medical history, laboratory results, billing information and other relevant documents.
- Trained new staff on office procedures, software programs and customer service protocols.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Managed staff scheduling and set patient scheduling policy.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Determined staffing requirements, interviewing, hiring and training new employees.
Education
Cosmetologist - Cosmetology
Empire Beauty School
High school diploma - General Studies
CENTENNIAL HIGH SCHOOL
Skills
- Customer Service Skills
- Medical office management
- Medical Receptionist
- Medical Terminology
- Microsoft Excel
- Front Desk
- Medical Records
- Surgery
- Medical scheduling
- Scheduling
- Patient Care
- Medical Billing
- Leadership
- Microsoft Office
- Time Management
- Insurance Verification
- Office Administration
- HIPAA
- Microsoft Word
- EMR systems & Dentrix
- Multi-line Phone Systems
- Microsoft Powerpoint
- Data Entry
- Sales
- Sales team training
- Training and development
- KPI tracking
- Exceeds sales goals
Personal Information
- Authorized To Work: US for any employer
Timeline
Studio Operations Lead Sales Consultant & Trainer
REMOVERY LLC
03.2024 - Current
Patient Services Specialist
American Oncology Network
06.2022 - 03.2024
Medical Office Manager
SURPRISE HEALTH CENTER
06.2015 - 06.2022
Cosmetologist - Cosmetology
Empire Beauty School
High school diploma - General Studies
CENTENNIAL HIGH SCHOOL