Christi Lindsey
Leander,TX
Summary
Detail-oriented team player with strong organizational skills, excelling at handling multiple projects simultaneously while maintaining a high degree of accuracy. Seeking a rewarding and challenging career with a company that values hard work and rewards advancement.
Overview
26
26
years of professional experience
Work History
BDC Lead Representative
Covert Buick GMC
05.2021 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Analyzed data trends to identify potential opportunities for growth, driving decision-making processes for future initiatives.
- Exceeded performance targets by consistently delivering high-quality work in a fast-paced environment.
- Mentored junior team members, resulting in improved performance and overall team productivity.
- Facilitated training programs for team members, enhancing their skills and knowledge base for better job performance.
- Identified process inefficiencies within department workflows, resulting in streamlined practices that saved time and resources.
- Built rapport with customers by actively listening and responding appropriately to inquiries which resulted in higher client retention rates.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Process Technician III
Toppan Photomask, Inc.
06.2015 - 03.2021
- Manufacturing of Photomasks in specification to Customer orders and requests
- Working closely with Engineering on tasks
- Qualifying equipment using an established SPC system
- Certified on multiple industry specific pieces of equipment and different processes within the hi tech industry.
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Reduced downtime for maintenance by performing regular equipment inspections and preventative measures.
- Improved product quality with strict adherence to standard operating procedures and quality control guidelines.
- Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste.
Administrative Assistant/Dispatch
Research Pest Control
10.2014 - 05.2015
- Scheduling and Dispatching up to 18 Technicians in the Austin and surrounding areas and all duties related to running and operating a pest control company.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Process Technician II
Toppan Photomask, Inc.
07.2010 - 09.2014
- Manufacturing of Photomasks in specification to Customer orders and requests
- Certified on multiple KLA systems pertaining to the inspection of Photomasks
- Certified on Clean/Pellicle/Pellicle removal
- Certified in Final Audit.
- Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
- Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
Assistant Manager
Alliance Association Mgnt
08.2008 - 07.2010
- Assisting 4 Property Managers in taking care of Homeowners Associations
- Experience in reading and determining Bylaws from different properties and legal documents
- Writing violation letters and Architectural Review letters to homeowners
- Putting together Financial Packets monthly for approximately 100 neighborhoods
- Extensive use of Word, Excel and Industry specific computer systems
- Answering phone calls and performing tasks related to Board Meetings
- Attending and assisting in running Board Meetings.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Senior Manufacturing Technician / Lead Operator
Photronics, Inc.
08.1998 - 08.2008
- Manufacturing Photomasks in specification to Customer orders and requests while overseeing the process as the Supervisors Lead
- Certified on 20+ different industry specific pieces of equipment, including but not limited to Toshiba E-Beams, Post Exposure Bake equipment, Steag Processors and Cleaning tools, Starlight and other KLA Inspection tools, Pellicle Mounting and Removal, QC Optics, Nanophotonics Inspection System, Leica Ipro Registration tool, DRS and FEI repair tools
- Took part in several Customer Audits as well as Safety, OSHA and ISO9000.
Education
Series of classes provided by Motorola through Texas A&M. -
Texas A&M University
Many classes were required monthly while working at Alliance Association Management and were provided through their own University- Associa. -
Associa University
High School Diploma -
Westwood High School
Austin, TX06.1991
Skills
- Team Management
- Task Delegation
- Client Relationship Building
- Customer Support
- Data entry proficiency
- Telephone reception
- Client Services
- Records Management
- Business Development
- Retention Strategies
- Attention to Detail
Timeline
BDC Lead Representative
Covert Buick GMC
05.2021 - Current
Process Technician III
Toppan Photomask, Inc.
06.2015 - 03.2021
Administrative Assistant/Dispatch
Research Pest Control
10.2014 - 05.2015
Process Technician II
Toppan Photomask, Inc.
07.2010 - 09.2014
Assistant Manager
Alliance Association Mgnt
08.2008 - 07.2010
Senior Manufacturing Technician / Lead Operator
Photronics, Inc.
08.1998 - 08.2008
Series of classes provided by Motorola through Texas A&M. -
Texas A&M University
Many classes were required monthly while working at Alliance Association Management and were provided through their own University- Associa. -
Associa University
High School Diploma -
Westwood High School
Similar Profiles
Joe TijerinaJoe Tijerina
Finance Manager at Covert Buick GMCFinance Manager at Covert Buick GMC
Jose A VegaJose A Vega
Cashier at Covert Buick GMCCashier at Covert Buick GMC
Andy RaudaAndy Rauda
Lube Service Technician at Covert Chevrolet Buick Pontiac GmcLube Service Technician at Covert Chevrolet Buick Pontiac Gmc