Christi Macias
Montgomery,IL
Summary
Dedicated Office Manager/ Logistics coordinator. 18 years of experience running a small business transportation company working with larger brokers and warehouses.
Experience in dispatching, quoting, booking loads, working on in house TMS system, invoicing, customer relations, billing and collections. providing administrative support to successfully run all office functions in a busy work environment while providing excellent customer service.
Overview
24
24
years of professional experience
Work History
Office Manager
Reliable Trucking Service, Inc.
Montgomery, IL
10.2005 - Current
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled all in coming calls and emails while delivering excellent customer service.
- Dispatched delivery drivers to and from pick ups and deliveries.
- Kept clients updated on ETA's of loads.
- Generated invoices to send to factoring company and customers.
- Found and booked loads on Truckersedge.
- Quoted customers on potential new jobs.
- Worked on in house TMS system.
- Coordinated delivery routes.
- Maintained all office files.
Office Manager
Future Windows
Bartlett, IL
01.2001 - 10.2005
- Assisted with the preparation of budgets, forecasts and financial statements.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
Office Assistant
Scotts Lawn Service
Bensenville, IL
01.2000 - 01.2001
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
High School Diploma -
Glenbard North High School
Carol Stream, IL06-2001
General Studies
College of DuPage
Glen Ellyn, ILSkills
- Operations Management
- Strategic Planning
- In house TMS system
- Customer Service
- Mail Handling
- Customer Relations
- Employee Supervision
- Scheduling
- Credit and Collections
- Billing
- Experience with 3PL
- Office Management
- Data Entry
- Bookkeeping
- Payroll and Budgeting
- Conflict Management
- Organizational Skills
Timeline
Office Manager
Reliable Trucking Service, Inc.
10.2005 - Current
Office Manager
Future Windows
01.2001 - 10.2005
Office Assistant
Scotts Lawn Service
01.2000 - 01.2001
High School Diploma -
Glenbard North High School
General Studies
College of DuPage
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