Christi Macias
Montgomery,Illinois
Summary
Highly-motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively unsupervised and quickly master new skills.
Overview
22
22
years of professional experience
Work History
Remote Office Manager
Reliable Trucking Service, Inc.
Montgomery, Illinois
01.2014 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
- Answered inbound calls, chats and emails to facilitate customer service.
- Generated and processed invoices in accordance with billing cycles.
- Prepared monthly reports on accounts receivable aging.
- Managed collection efforts on past due accounts via phone calls, emails or letters.
- Provided customers with detailed information regarding their deliveries.
Logistics Coordinator
Reliable Trucking Service, Inc.
Carol Stream, Illinois
01.2008 - 01.2014
- Oversaw processing of customer orders, from order entry to delivery confirmation
- Checked all orders for accuracy prior to dispatching
- Coordinated shipment schedules with carriers and customers to ensure timely deliveries
- Negotiated and quoted shipping rates with customers
- Communicated with customers regarding delivery and pickup times
- Dispatched drivers to and from pick ups
- Researched alternate routes when necessary due to traffic or road conditions.
Office Assistant
Reliable Trucking Service Inc
Carol Stream, Illinois
10.2005 - 01.2008
- Managed reception needs, greeting visitors, answering telephone calls and collecting mail
- Prepared invoices for clients and followed up on outstanding payments
- Preformed basic accounting tasks such as organizing receipts for expense reports
- Anticipated needs and resolved problems to keep customers happy.
Office Manager
Future Windows Inc.
Bartlett, Illinois
02.2003 - 10.2005
- Supported efficient bookkeeping by entering new transactions and reconciling accounts
- Maintained confidentiality of sensitive information entered into databases
- Resolved customer concerns using strong communication and conflict management skills
- Managed multiple tasks simultaneously while meeting deadlines.
Education
High School Diploma -
Glenbard North High School
Carol Stream06-2001
General College of Dupage
Glen Ellyn, ILSkills
- Accounts receivable specialist
- Invoice Processing
- Customer Service
- Appointment Setting
- Data Entry
- Office Management
- Staff Management
- Remote Work Experience
Timeline
Remote Office Manager
Reliable Trucking Service, Inc.
01.2014 - Current
Logistics Coordinator
Reliable Trucking Service, Inc.
01.2008 - 01.2014
Office Assistant
Reliable Trucking Service Inc
10.2005 - 01.2008
Office Manager
Future Windows Inc.
02.2003 - 10.2005
High School Diploma -
Glenbard North High School
General College of Dupage
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