Christi Macias RN, BSN
Summary
High-performing executive with 11 years of senior leadership experience. In-depth knowledge of business operations at all levels. Demonstrated proficiency in staffing, training and development, budgeting and program management.
Overview
13
13
years of professional experience
Work History
Administrator/Supervising Nurse/DOO/Executive Director
Kindred Hospice
El Paso, TX
08.2021 - Current
- Worked closely with leadership on financial supply costs, equipment cost, productivity to strategically affect operational direction.
- Developed a growth initiative increasing admissions, decreasing discharges.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Completed workflow, scheduling, and day to day clinical duties as Clinical Manager. Including On call 24-7
- Completed QAPI, infection control, emergency preparedness, complaints and risk assessments
- Restructured clinical staff, on site visit evaluations, recruiting, training, payroll
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
- Interviewed, supervised and motivated staff members to achieve optimal productivity.
- Spearheaded change management and strategic turnaround for company during significant restructuring and downsizing. Agency was able to turn from 1.5 star company to 5 stars within 6 months.
- Worked closely with Medical Directors and Nurse practitioners to organize IDG meetings, billing, schedules, and payroll.
RN Field Case Manager/PRN Nurse
Matrix Home Health Care
El Paso, TX
05.2017 - 08.2021
- Educated family members and caregivers on patient care instructions. Admissions nurse completing documentation in 24 hours.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Proficient in wound care, IV and medication administrations. Supervised LVNs, and Aides
- Proficient in Kinnser
Regional Director/Administrator
Outreach Health Services
El Paso, TX
10.2019 - 03.2021
- Visited sites monthly to view service levels and adherence to service/compliance standards.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Supervised Pediatric home heath, provider services, private pay departments with over 400 employees.
- Recruited talented individuals bringing necessary skills to each department.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Attended weekly meetings with staff and upper management to discuss and optimize strategies.
- Assisted in recruiting, hiring and training of team members. Completed recruitment, and human resources for office staff of 23 members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Proficient with Continulink, Careficient, Ultipro, and Medicaid services
Director of Services/Executive Director
Cuidado Casero Health And Hospice
El Paso, TX
09.2017 - 09.2018
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managing Home health, hospice, and provider services departments. Supervised 30 office members, 400 providers, 30 home health nurses, and 6 hospice nurses.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. In charge of payroll and budgets for each department.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
Network Director/Regional Float Pool
The Hospitals Of Providence
El Paso, TX
01.2016 - 05.2017
- Oversaw day-to-day staffing activities in accordance with business objectives. Assigned nurses to facilities based on highest acuity need.
- Managed staff of 123 Registered nurses, and 64 behavioral health techs.
- Defined, implemented and revised operational policies and guidelines. Worked closely with CEO, CNO, Directors of 6 hospitals and each nursing floor for staffing shortages and assignments.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Opened new Transmountain Hospital and was in charge of staffing needs for 6 months of opening while they trained employees.
Director of Medical Surgical Oncology
HCA/Las Palmas Medical Center
El Paso, Texas
12.2014 - 01.2016
- Optimized case and clinical management and recommended plans to improve safety and health programs.
- Verified effective, consistent communication between department heads, medical staff and governing boards through board meeting attendance and synchronization of interdepartmental functions.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Attended healthcare conferences to stay abreast of evolution of technology and implemented improvements in practice.
- Drove significant improvement in achievement of goals related to health, safety and employee relations.
- Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.
Emergency Room Charge Nurse/Case Manager Supervisor
University Medical/El Paso Children's Hospital
El Paso, TX
06.2011 - 12.2014
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
- Answered codes quickly and orchestrated efficient, skilled medical care.
- Collaborated with law enforcement on criminal cases by quickly reporting injuries and collecting needed evidence.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Educated family members and caregivers on patient care instructions.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Education
Bachelor of Science - Nursing
The University of Texas At El Paso
El Paso, TX05.2014
Associate of Applied Science - Nursing
El Paso Community College
El Paso, TX05.2011
Skills
- Proficient with systems-Kinnser/Careficient/Ultipro/Home care home base
- Microsoft Excel
- Microsoft Office
- Effective Communicator and Public Speaker
- Complex Problem-Solving
- Financial Management
- Executive Leadership
Languages
Spanish
Professional Working
Timeline
Administrator/Supervising Nurse/DOO/Executive Director
Kindred Hospice
08.2021 - Current
Regional Director/Administrator
Outreach Health Services
10.2019 - 03.2021
Director of Services/Executive Director
Cuidado Casero Health And Hospice
09.2017 - 09.2018
RN Field Case Manager/PRN Nurse
Matrix Home Health Care
05.2017 - 08.2021
Network Director/Regional Float Pool
The Hospitals Of Providence
01.2016 - 05.2017
Director of Medical Surgical Oncology
HCA/Las Palmas Medical Center
12.2014 - 01.2016
Emergency Room Charge Nurse/Case Manager Supervisor
University Medical/El Paso Children's Hospital
06.2011 - 12.2014
Bachelor of Science - Nursing
The University of Texas At El Paso
Associate of Applied Science - Nursing
El Paso Community College