Christi Markle
Maquoketa,Iowa
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in scheduling, data-entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
30
30
years of professional experience
Work History
Service Administrative Assistant
Brad Deery Motors
01.2016 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, scanning documents, assist customers by answering their questions through email or phone.
- Book tickets and cashier customers either using the credit card system, check or cash.
- Answer phone system and transferred callers to appropriate department or staff member.
- Keep track of all the service loaners, making sure they are up to date on there maintenance, full of fuel, update mileage each month, keeping them clean.
- Assist customer with filling out paper work when they are receiving a loaner vehicle, making copies of documented needed, filing the paper work, filling out the loaner board.
- Making appointments for customers in X-Time, using the CDK system looking up information about their cars or sending customer to the correct staff member.
Client Service
Consumer Choice Options
11.2015 - Current
- I work with an individual with disabilities, assisting with socialization skills, getting out into the public, safety skills.
- learning to handle cash and receiving change and keeping receipts.
CSR
DAC
02.2007 - 07.2015
- Offered advice and assistance to clients with special needs, paying attention to their needs or wants.
- Assist clients with their basic needs, cleaning, laundry, grocery shopping, cooking, showering, socialization, safety in the community and their homes.
- Assist clients with medications, making sure they take the correct does and time, getting to their medical appointments.
- Documenting their day in the computer system.
Customer Service
Generac Power Systems
09.2005 - 02.2007
- Informed contractors where they could go to see a demonstration of generators.
- Contacted existing and prospective customers by phone or email on consistent basis informing them where they could find a local warehouse that sold Generac Generators. Answering any questions.
TSR
APAC Customer Services
10.1999 - 09.2005
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- made calls to customers to meet fast-paced call center demands, offering customers products.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- I also was the back up recruiter and quality controller, assisting with hiring, by doing job interviews, making calls to former employee's, back ground checks. As a quality controller, I monitored the TSR making sure each one followed the script and were pleasant to the customers.
Education
High School Diploma -
Homer L Ferguson High School
Newport News06.1983
Skills
- Flexible and Adaptable
- Self-Motivated
- Data Entry
- Multitasking Abilities
- Active Listening
Timeline
Service Administrative Assistant
Brad Deery Motors
01.2016 - Current
Client Service
Consumer Choice Options
11.2015 - Current
CSR
DAC
02.2007 - 07.2015
Customer Service
Generac Power Systems
09.2005 - 02.2007
TSR
APAC Customer Services
10.1999 - 09.2005
High School Diploma -
Homer L Ferguson High School
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