Christi Pardue
Gadsden,AL
Summary
Knowledgeable Practice Manager offering more than 8 years of experience working for several well-known providers. Well-versed in referral management and handling electronic health records. Established supervisor of renowned medical programs serving 3000+ patients yearly. Organized Medical Consultant with proven track record of partnering with clinicians to make practices profitable. Skilled in developing innovative business solutions.
Overview
6
6
years of professional experience
Work History
Practice Manager
Cullman Pain And WEllness, LLC
Cullman, AL
10.2020 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
Practice Manager
Gardendale Pain And Wellness , LLC
Gardendale, AL
06.2018 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Communicated closely with patients, ensuring medical information was kept private.
- Assisted with regulatory issues such as compliance.
- Ordered all office supplies and kept check on inventory levels.
- Supervised team of 30+ office personnel.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Recommended ways to reduce overhead and cut printing costs, effectively saving practice
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Responded to customer concerns and questions on daily basis.
- Managed invoicing and payment processing operations.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Communicated effectively with various parties each day using polished interpersonal and active listening skills.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
- Received and evaluated applications to look for missing and inaccurate information.
- Enrolled providers and Medicaid, Medicare and private insurance plans.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Prepared records for site visits and file audits.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
Front Desk Coordinator
Southview Medical Group
Birmingham, AL
10.2014 - 04.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Gave insurance referrals to other specialist for patients
Key Holder
Bass Pro Shops
Leeds, AL
08.2014 - 10.2014
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Mentored new sales associates to contribute to store's positive culture.
Education
Associate of Science - Business
Gadsden State Community College
Gadsden, AL12.2004
Skills
- Data Analysis
- Time Management
- Service Rates Establishment
- Expenditure Authorization
- Risk Management
- Critical Thinking
- Employee Training Program
- Budget Development
- Employee Work Scheduling
- Decision Making
- Financial Operations Oversight
- Employee Performance Evaluations
- Operational Records Maintenance
- Policy and Program Development
- Budget Planning
- Employee Supervision
- Clinical Staff Management
- Emergency Readiness
- Medicare Compliance
- Codes Compliance
- HIPAA Guidelines
- Patient Care Assessment
- Health Information Systems
- Human Resources Management
- Problem Resolution
- Account Posting
- Signature Verification
- Billing and Invoicing
- Customer Contact
- Microsoft Office
- Billing Data Verification
- Check Endorsing Machines
- Postage Determination
- Employment Recordkeeping
- Employment Data Tracking
- In-Person and Telephone Interviewing
- Americans with Disabilities Act (ADA)
- Recruitment Management
- Employee Hiring
- Procedure Compliance
- New Hire Onboarding
- Candidate Searching
- Complex Problem Solving
- Clerical Oversight
- Policy Interpretation
- Equal Employment Opportunity (EEO)
Spending time with family, hunting, fishing
In my free time, I love to spend every moment with my family. We enjoy hunting, fishing and mud riding together.
Timeline
Practice Manager
Cullman Pain And WEllness, LLC
10.2020 - Current
Practice Manager
Gardendale Pain And Wellness , LLC
06.2018 - Current
Front Desk Coordinator
Southview Medical Group
10.2014 - 04.2015
Key Holder
Bass Pro Shops
08.2014 - 10.2014
Associate of Science - Business
Gadsden State Community College