Christiaan West
Monroe,WA
Summary
Talented professional with great skills in relationship building, communication, and mechanical maintenance. Accomplishes performance targets consistently and maintains clean, professional vehicle. Physically fit for challenging work. Reliable professional in transportation, known for high productivity and efficiency in task completion. Possess specialized skills in route planning, vehicle maintenance, and safe driving practices. Excel at time management, customer service, and adaptability, ensuring seamless operations and client satisfaction. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Lead Delivery Driver
Mitchell Farms Hay
Monroe, Washington
02.2023 - 12.2024
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Presented order bills and collected payments for deliveries.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Provided excellent customer service by responding quickly to inquiries from clients regarding their orders or delivery status.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
HVAC Technician
Heating and Cooling NW
Lake Stevens, Washington
07.2022 - 01.2023
- Diagnosed and repaired faults in HVAC systems, including refrigerant leaks, electrical issues, and mechanical failures.
- Tested pipe, tubing joints, and connections for leaks.
- Completed basic repairs such as changing belts, servicing fans and motors and cleaning coils, strainers and filters to optimize equipment performance.
- Maintained and serviced HVAC systems and refrigeration equipment.
- Advised customers on energy-saving measures and upgrades for older HVAC systems to improve efficiency.
- Communicated with clients during service calls for top-quality customer service.
- Resolved customer complaints regarding installation or service issues in a timely manner.
- Tracked repairs made, labor time and parts used to calculate bill.
- Trained junior technicians on HVAC repair and maintenance techniques, tools, and safety practices.
- Provided technical support and guidance to clients on the operation and maintenance of their HVAC systems.
Lead Delivery Driver
Mitchell Farms Hay
Monroe, Washington
08.2020 - 07.2022
- Performed daily pre-trip inspections on delivery vehicles to ensure safety and compliance with DOT regulations.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Responded promptly and courteously to customer complaints related to deliveries made.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected vehicle and maintained gas, oil and water levels.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Westwood Academy
Monroe, WA03-2020
Skills
- Weather condition preparedness
- Route planning expertise
- Emergency response readiness
- Inventory management
- Problem-solving capacity
- Fuel efficiency maximization
- Team leadership experience
- Load securing proficiency
- Professionalism and courtesy
- Strong communication
Affiliations
- Avid Snowboarder and Fisherman
Timeline
Lead Delivery Driver
Mitchell Farms Hay
02.2023 - 12.2024
HVAC Technician
Heating and Cooling NW
07.2022 - 01.2023
Lead Delivery Driver
Mitchell Farms Hay
08.2020 - 07.2022
High School Diploma -
Westwood Academy
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