CHRISTIAN ACOSTA
Dallas,TX
Summary
Results-driven and customer-centric professional with over 8 years of experience driving exceptional customer satisfaction and loyalty. Proven track record in managing and nurturing client relationships, resolving complex issues, and implementing strategic solutions to enhance customer experience. Thrives in dynamic environments, excelling in problem-solving, and achieving enduring solutions. Committed to fostering long-term customer relationships and contributing to overall team success.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Red Line PDR & Collision
05.2024 - Current
- Adapted selling approach based on each customer's unique needs/preferences; tailoring product offerings accordingly.
- Communicate effectively with clients, adjusters, and service providers to gather necessary information and resolve claims.
- Enhance customer satisfaction by maintaining open communication and ensuring timely and fair resolutions.
- Follow up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
National Account Specialist
Everon/ADT
10.2020 - 04.2024
- Established and maintained relationships with 8 key accounts, resulting in a 20% increase in repeat business and a $1.5 million growth in annual revenue.
- Improved customer satisfaction scores by 25 points through proactive communication and tailored solutions based on thorough needs assessments.
- Identified market trends through data analysis, guiding strategic initiatives that contributed to a $100,000 increase in quarterly sales.
- Led 50+ customer-facing calls with a 95% satisfaction rate, enhancing client retention and feedback.
Senior Customer Service Technical Specialist
Brink's Home Security
11.2015 - 08.2020
- Resolved several complex technical inquiries per week with 85% accuracy, improving team proficiency by 15% through training sessions.
- Exceeded daily service level objectives by 20% through collaboration with department management.
- Maintained a 95% adherence to quality standards across customer interactions through 75+ weekly QA audits in English and Spanish.
- Managed a team of 20+, achieving 100% task completion daily and improving team efficiency by 25%.
Education
Associate of Applied Science - Business Administration
MOUNTAIN VIEW COMMUNITY COLLEGE
05.2015
Skills
- Ability to Multitask
- Adaptability
- Communication
- Customer Service & Satisfaction
- Microsoft Office
- Problem Solving
- Technical Troubleshooting
- Time Management
Timeline
Sales Specialist
Red Line PDR & Collision
05.2024 - Current
National Account Specialist
Everon/ADT
10.2020 - 04.2024
Senior Customer Service Technical Specialist
Brink's Home Security
11.2015 - 08.2020
Associate of Applied Science - Business Administration
MOUNTAIN VIEW COMMUNITY COLLEGE
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