Christian Allen
Ogden,UT
Summary
Experienced Program Coordinator with a diverse background in operations management and financial administration. Skilled in managing budgets and advocating for strategic goals. Dedicated to leading teams towards success and upholding the mission of the organization. Dynamic Scheduling Coordinator with expertise in planning and coordinating workflow to ensure timely project completion. Demonstrates exceptional interpersonal, leadership, communication, and organizational abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Amada Senior Care
09.2023 - Current
- Strengthened collaboration between management, executives, and caregivers through effective scheduling.
- Planned and coordinated with each caregiver to ensure consistent productivity.
- Matched upwards to 80 caregivers and 60 clients schedules for every clients needs.
- Communicated schedule adjustments, time off updates, and visit cancellations to caregivers and clients using phone calls, emails, or texts.
- Verified each payment was processed through long-term care insurance, veterans' benefits, and private pay methods.
Program Coordinator
KT&T Ventures
01.2012 - 09.2023
- Supported individuals to develop essential life skills for greater autonomy.
- Offered assistance amid heightened behavioral episodes.
- Supported lifestyle transitions by providing personal care and companionship.
- Coordinated healthcare routines while adhering to physician or nurse instructions.
- Promoted safety by sustaining a clutter-free environment pleasing clients.
- Managed client transportation services for various appointments.
- Monitored proper administration of medications to ensure compliance with prescribed regimens.
- Observed interactions with clients to document updates.
- Prepared behavioral analysis documents each month.
- Prepared and contributed to the development of quarterly and annual reports.
- Developed strategies for attracting and keeping caregivers.
- Monitored and maintained monthly budgets.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
Customer Service Representative
Teleperformance USA
01.2009 - 01.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries regarding products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Ogden High School
Ogden, UT06.2000
Skills
- Self-motivated
- Scheduling
- Payroll
- Billing
- Caregiver special needs & Seniors
- Meal prep
- Report writing
- Recruiting & Retention
- Transportation
- Conflict resolution
- Budget coordination
- Training & development
- Time management
- Critical thinking
- Evaluations
- Driven
- Detail oriented
- Strong communication
Certification
- CPR/First Aid
- Soar
- Food Handlers permit
Timeline
Scheduling Coordinator
Amada Senior Care
09.2023 - Current
Program Coordinator
KT&T Ventures
01.2012 - 09.2023
Customer Service Representative
Teleperformance USA
01.2009 - 01.2012
High School Diploma -
Ogden High School
- CPR/First Aid
- Soar
- Food Handlers permit
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