Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Christian Amaya-Alarcon

Fairfield,CA

Summary

Results-driven retail professional with over ten years of experience delivering exceptional customer service and driving sales in upscale environments. Proven track record of exceeding sales targets through proactive selling, personalized client interactions, and expert product knowledge. Fluent in Spanish and conversational understanding in French. Skilled in CRM strategies and fostering long-term client relationships.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Advisor

Tiffany & Co.
Walnut Creek, CA
08.2022 - 01.2024
  • Intentional client outreach to multiple clients through various forms of communication
  • Strengthen client relationships through open-ended, finding what product best fits their needs for repeat business
  • Creating strong storytelling to connect products to clients to establish an emotionally focused purchase
  • Overcome all obstacles to clients' potential negative experiences and turn them around to create moments of joy to minimize returns and improve the overall experience

Assistant Manager

Polo Ralph Lauren
Napa, CA
01.2021 - 08.2022
  • Customer Engagement: Developed strong relationships with clients by delivering exceptional customer service, leading to a 16% increase in repeat business and customer loyalty.
  • Sales Performance: Exceeded monthly sales targets by 9% through effective merchandising, promotional strategies, and personalized client interactions.
  • Event Coordination: Assisted in organizing in-store events and promotional activities, driving engagement and showcasing new collections to enhance the brand experience.

Supervisor of Visuals

Kate Spade New York
Napa, CA
08.2018 - 01.2021
  • I led individual team members to increase their metrics by successfully enrolling 85% of guests in our company registry.
  • Executed new training tactics to improve skills and develop leaders from within the company.

Education

Associate of Arts -

City College of San Francisco
San Francisco, CA

Skills

  • Spanish – fluent
  • French - conversational work proficiency
  • Sales Strategy Development
  • Merchandising
  • Focused Client Relationship Management
  • Issue and conflict resolution
  • Complaint resolution
  • Personnel training and development
  • Staff training and development
  • GIA certified in Diamond Essentials
  • Peer-to-client assistance and interaction in closing sales
  • Theft deterrence
  • Product recommendation
  • Loan Processing
  • Customer consultations
  • Client Retention Strategies
  • Consultative Selling

Certification

  • Diamond essentials certified GIA

Languages

Spanish
Native/ Bilingual
French
Limited
Japanese
Elementary

References

References available upon request.

Timeline

Client Advisor

Tiffany & Co.
08.2022 - 01.2024

Assistant Manager

Polo Ralph Lauren
01.2021 - 08.2022

Supervisor of Visuals

Kate Spade New York
08.2018 - 01.2021

Associate of Arts -

City College of San Francisco

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Christian Amaya-Alarcon