Christian Aranowicz

• Image, Stage and Post Configurations for (ETS) Educational Testing Services.
• Desktop Support for Network, VPN, Software Issues using Service-Now Ticketing System.
• Installation and Support of Software including One Drive for Business, Skype for Business, Microsoft Teams, SAS, Power Designer, Creative Cloud, SQL Developer, Outlook 2013, Access 2013, Office 365.
• Follow Documentations, Install and Support for in-house software such as (IBIS) Item Banking Information Systems and SENT.
• Successfully completed recent Projects for Advance Placement Testing and LAB Setups.

Manage and resolve incident and tasks through Service Now ticket system for ETS Princeton employees.

Assist onsite and remote users with computer related issues in a modern management environment with Intune and Windows Azure.

Wipe and Image Lenovo desktops and laptops with

latest image and updates for deployment tickets, refresh and new hires.

Assist clients with setup and configurations with application installations and Guardicore for remote access.

Experience with Mac setup with modern Management

Ship and Receive desktops and laptops with UPS

Support AP Project for Advanced placement (AP), Tofel, SAT, SSD..

Support SeNT application for operations for processing AP.

Smart Hands for cross connects, network connection issues and WAP setups for remote locations

Manage and resolve incident and tasks through Service Now ticket system for ETS employees.

Assist onsite and remote with computer related issues in a modern management environment provisioned by Intune and Windows Azure.

Wipe and Image desktops and laptops with latest updates and image for Refresh projects and New Hires.

Assist clients with setup and software configurations for best performance and experience.

Ship and Receive equipment for remote users through UPS application.

Support AP Project for Advanced Placement (AP), TOFEL, SAT and SSD.

Support SeNT application for AP operations.

Smart Hands for cross connects, network connection issues and WAP setups for remote locations

• Windows 7 and 8.1 setup and configuration.
• Onsite hardware and software support.
• Desktop Support for home and business.
• Wireless Networks, printer and peripheral Setup.
• Quick Books POS, Bar Code Scanners.
• Identifying problems and applying solutions.

• Software Support for (ETS) Educational Testing Services, Including, Symposium, Aspect 4.2, SAS, Power Designer, Toad 4 Oracle, Cognos, Lotus 5.0, Photoshop, Mini Tab.
• Installation of Operating Systems and Business Applications.
• Wireless support, VPN, FTP, Data Transfer and Backup.
• Respond to service requests and ticket system.

• Receive and repair computers in the technical department.
• Customer service and technical support.

• Desktop Support for a prestigious Law Firm with 500 clients.
• Docs Open, Outlook, Word, I explorer, Citrix and N-fuse, Westlaw.
• Assist administrator in solving network issues.
• Printer Support and Maintenance.

• Configure and image computers for AT&T and Lucent Technologies.
• Install hardware and software applications.
• Install hardware and software on Compaq and HP Net Servers Windows 2000, NT 4.0 and NT Server.