Christian Arceo
Boise,ID
Summary
Results-driven Branch Rental Manager with a proven track record of leading high-performing teams, driving revenue growth, and delivering exceptional customer service. Experienced in overseeing daily branch operations, including fleet management, sales performance, and employee development. Adept at building strong customer relationships, resolving complex issues, and maintaining high standards of operational efficiency. Demonstrates strong leadership, communication, and problem-solving skills, with a focus on achieving business goals while fostering a positive team environment.
Overview
4
4
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
Boise, Idaho
08.2024 - Current
- Managed and developed the overall branch business and operational strategy.
- Trained staff on customer service and rental procedures.
- Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.
- Develop, plan, and actively participate in Branch sales and marketing efforts to increase and improve business
- Supported marketing efforts by promoting rental services to potential clients.
Assistant Branch Rental Manager
Enterprise Mobility
Boise, Idaho
11.2023 - 08.2024
- Monitored the daily operations of the branch office and provided guidance to staff members as needed.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Analyzed and resolved customer complaints in a timely manner.
Rental Management Assistant
Enterprise Mobility
Boise, Idaho
05.2023 - 11.2023
- Shadowed managers to gain an understanding of organizational expectations and management techniques.
- Assisted in coordinating daily operations to enhance team efficiency.
- Engaged with clients to understand their needs and provide relevant solutions.
Rental Management Trainee
Enterprise Mobility
Boise, Idaho
06.2022 - 04.2023
- Learned company processes, procedures, and employee role functions.
- Maintained accurate documentation of operational processes and workflows.
Education
Bachelor of Science - Kinesiology
Boise State University
Boise, ID05-2022
Skills
- Customer service
- Operational planning
- Branch management
- Conflict resolution
- Problem solving
- Initiative taking
- Attention to detail
- Decision making
- Adaptability
Timeline
Branch Rental Manager
Enterprise Mobility
08.2024 - Current
Assistant Branch Rental Manager
Enterprise Mobility
11.2023 - 08.2024
Rental Management Assistant
Enterprise Mobility
05.2023 - 11.2023
Rental Management Trainee
Enterprise Mobility
06.2022 - 04.2023
Bachelor of Science - Kinesiology
Boise State University