Christian Barragan
Oxnard,CA
Summary
Dedicating hard worker that has 10 plus years of experience providing IT Support as well as Retail IT Support. 4 years of experience as a QA analyst. Excellent Customer service. Fast learner that loves to keep on learning and growing. Goal Oriented with the ability to achieve outstanding results by working both independently and as a team. Carries out job related tasks assigned by management. Bilingual (English and Spanish)
Overview
17
17
years of professional experience
Work History
IT Specialist
SimpliPhi Power
Oxnard, USA
04.2023 - 03.2024
- Company Overview: Briggs and Stratton
- Assist company employees with any IT issues
- Work on Company Laptops
- Technical support
- Escalate support to other Support Groups
- Answer phones
- FOB Set ups
- Inventory Control
- Zebra Printer set up
- Service Now
- DUO Set up
- Vonage set up
- New employee set up
- Google Suite set up
- Briggs and Stratton
SVCS QLTY & STANDARDS ANALYST / IT SUPPORT
NTT DATA
Guadalajara, MX
01.2016 - 01.2022
- Evaluate Agents making sure they are asking the correct trouble shooting questions
- Assist Managers with Reporting
- Excel
- Communicate with agents
- Good communication with leadership
- Assist Company employees with IT Issues
- Technical support
- Escalate support to other support groups
- Remote sessions
- Chat Sessions
Client Technical Support Senior Associate
DELL
Guadalajara, MX
01.2014 - 01.2016
- Assist Company employees with IT Issues
- Technical support
- Escalate support to other support groups
- Remote sessions
- Chat Sessions
- Member of the project team in charge of the knowledge base Word forge
IT Support / Retail Service Desk
HARBOR FREIGHT TOOLS
Camarillo, USA
01.2007 - 01.2012
- Assist company employees with any IT issues
- Work on Company Laptops
- Technical support
- Escalate support to other Support Groups
- Answer phones
- Placed Orders
- Inventory Control
- Wireless equipment orders
- POS (Epicor) systems and shipping
Education
Associates Degree - Information Technology – Computer Network Systems
ITT TECHNICAL INSTITUTE
Oxnard, CA06.2007
Technicalexperience
- Microsoft office (Office 365)
- Internet Explorer
- Chrome
- Edge
- Safari
- POS Systems (Epicor)(QuickBooks)
- Active Directory
- Service Now
- BT Cloud
- Linux
- Operating systems
- Wireless Equipment
- Printers/ Copiers
- Tear One Tech Support
- Windows systems
- Windows XP
- Windows 7
- Vista
- Windows 8
- Windows 10
- Windows 11
- LogMeIn
- OPAS
- Citrix
- Hardware/software level tech support
- Zebra Printers and Zebras Handheld
- DUO
- Google Suite Apps
- FOB set Ups
- Vonage
Timeline
IT Specialist
SimpliPhi Power
04.2023 - 03.2024
SVCS QLTY & STANDARDS ANALYST / IT SUPPORT
NTT DATA
01.2016 - 01.2022
Client Technical Support Senior Associate
DELL
01.2014 - 01.2016
IT Support / Retail Service Desk
HARBOR FREIGHT TOOLS
01.2007 - 01.2012
Associates Degree - Information Technology – Computer Network Systems
ITT TECHNICAL INSTITUTE
Similar Profiles
Joanna MadisonJoanna Madison
Insulator at Harris Power Station, McGuire Power Station, Catawba Power Station, Oconee Power Station, Robinson Power Station, Brunswick Power Station, North Anna Power Station, Surry Power StationInsulator at Harris Power Station, McGuire Power Station, Catawba Power Station, Oconee Power Station, Robinson Power Station, Brunswick Power Station, North Anna Power Station, Surry Power Station
Matthew PoweMatthew Powe
Distribution Control Center Training Analyst at Georgia Power/Gulf Power/Mississippi PowerDistribution Control Center Training Analyst at Georgia Power/Gulf Power/Mississippi Power
PRIYENDRA SINGHPRIYENDRA SINGH
Manager at KORBA POWER LTD (Adani Power Ltd.)Manager at KORBA POWER LTD (Adani Power Ltd.)
Vanessa ZavalaVanessa Zavala
Provider Services Representative at Optum / Seaview IPAProvider Services Representative at Optum / Seaview IPA
Dyana BrickhouseDyana Brickhouse
Crew Member at Raising Cane’s RestaurantsCrew Member at Raising Cane’s Restaurants